GSOC Operator - Day Shift

Control Risks; Los Angeles (CA); On-site; USD 65,000 - 71,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working arrangement

Medical and dental benefits

Vision and life insurance

401(k) retirement plan

Employee Assistance Program

Job summary

Control Risks is seeking dedicated GSOC Operators to join our security program, providing alarm monitoring and rapid response to safeguard onsite assets and personnel for a global technology client.

The role features a Tuesday-Saturday 07:00-15:00 shift with coverage across 24/7/365 operations on a 5x8 schedule, requiring weekend and holiday work. You will monitor CCTV, access control and alarms, coordinate responses, and document incidents for analysis.

Qualifications

• 0+ years of experience in GSOC, Security Operations, or similar in the technology sector.
• Degree preferred in History, Political Science, Criminal Justice, or related fields.
• Knowledge of security systems, incident response protocols, and emergency management.
• Ability to handle high-pressure situations and make sound decisions.
• Excellent written and verbal communication skills.
• Strong analytical abilities and multitasking.

Responsibilities

• Monitor CCTV, access control, and alarm systems to detect and respond to threats.
• Conduct real-time incident assessments and coordinate responses with internal and external stakeholders.
• Document incidents with actions and outcomes for future reference.
• Support execution of security protocols as directed by leadership.
• Engage in regular training to stay updated on security trends and technologies.
• Collaborate with cross-functional teams to improve security processes and incident response.

Skills

Security operations

Incident response

Emergency management

Communication skills

Analytical skills

Security software/tools

Flexibility scheduling

Education

Associate's degree in History/Political Science/Criminal Justice

Bachelor's degree in History/Political Science/Criminal Justice

Tools

Security technology software

Job description

Control Risks is looking for dedicated GSOC Operators to join a strong GSOC program for a global technology company. The GSOC Operators will play an essential role in safeguarding our client's onsite assets and employees by providing alarm monitoring capabilities.

The shift for this position is 07:00-15:00 Tuesday-Saturday. This position will help cover 24/7/365 operations on a 5x8 shift schedule, and will require working weekends and holidays.

Role responsibilities include, but are not limited to:

• Monitor various security technologies, including CCTV, access control systems, and alarm systems to detect and respond to potential threats swiftly.
• Conduct real-time assessments of incidents and coordinate the appropriate response with internal and external stakeholders.
• Document all incidents thoroughly, including actions taken and the outcome, for future reference and analysis.
• Support the execution of security protocols and procedures as directed by leadership to maintain a safe environment.
• Engage in regular training to uphold knowledge of security trends, technologies, and procedures.
• Collaborate with cross-functional teams to enhance security processes and upgrade incident response strategies.

Requirements

• 0+ years of experience in a GSOC, Security Operations, or similar role working in the technology sector.
• Associate's degree or bachelor's degree in history, Political Science, Criminal Justice, or related areas of study preferred.
• Working knowledge of security systems, incident response protocols, and emergency management.
• Demonstrated ability to handle high-pressure situations and make sound decisions under stress.
• Excellent communication skills, both written and verbal, with the ability to present information clearly.
• Strong analytical skills with the capacity to assess complex situations and manage multiple tasks simultaneously.
• Proficient in using security technology and software applications related to monitoring and reporting.
• Capability to work flexible hours, including overnight shifts, weekends, and holidays as needed.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

The base salary range for this position is $65,000-71,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risksparticipatesin the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.