GSOC Operator - Global Security Monitoring & Response

Allied Universal; San Francisco (CA); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Holiday pay

Vacation after 1 year

Job summary

Allied Universal is hiring a GSOC Operator in San Francisco to monitor security systems and support incidents across global facilities. The role focuses on alarm monitoring, access control, CCTV management, and timely reporting to security leadership.

Ideal candidates will demonstrate analytical thinking, strong communication, and the ability to work under pressure in a dynamic environment. Flexible shifts, including some nights, are required.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements are subject to state/local laws and may be required prior to employment.
• Demonstrated analytic and critical thinking skills and ability to prepare reports.
• Ability to use logic and reasoning to reach conclusions and approaches to problems.
• Demonstrated high level of competency with advanced computer systems (hardware, software, networks).
• Proficiency with Microsoft Office applications.
• Ability to communicate effectively with IT and Security Systems professionals.
• Demonstrated ability to operate radio, telephone equipment and/or console monitors.
• Flexibility to work various shifts and assist the team when needed.
• Ability to adapt to a dynamic environment and work under pressure.
• Comfortable in an environment with ongoing learning.
• Effective oral and written communication skills.
• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Problem solving skills.
• Compile, sort, and interpret data.
• Identify critical issues quickly and accurately.
• Encourage effective teamwork.
• Mediate conflict with tact and diplomacy.
• Handle crisis situations calmly and efficiently.

Responsibilities

• Alarm Monitoring: monitor physical security equipment globally.
• Access Management: manage day-to-day access to facilities.
• CCTV System: manage CCTV system and process video requests.
• Provide access management to all facilities.
• Conduct alarm monitoring for Open Text facilities.
• Manage all video footage requests per policy.
• Manage all access report requests per policy.
• Notify appropriate personnel in emergencies.
• Direct and assist emergency personnel during incidents.
• Liaison between clients, other departments, and leadership during emergencies.
• Direct visitors to appropriate areas.
• Monitor and control removal of company and personal property.
• Report building utility/service issues as observed.
• Manage day-to-day requirements for the anti-tailgating program.
• Evaluate and recommend improved safety/security protocols.
• Display exceptional customer service and communication skills.
• Respond to incidents calmly and problem-solve.
• Conduct regular/patrols around the business and perimeter.
• Work flexible schedules, including some nights.

Skills

Analytical thinking

Critical thinking

Report writing

Problem solving

Communication skills

Attention to detail

Teamwork

Adaptability

Stress management

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

IT systems

Job description

Allied Universal is hiring a GSOC Operator in San Francisco to monitor security systems and support incidents across global facilities. The role focuses on alarm monitoring, access control, CCTV management, and timely reporting to security leadership.

Ideal candidates will demonstrate analytical thinking, strong communication, and the ability to work under pressure in a dynamic environment. Flexible shifts, including some nights, are required.