GSOC Operator

Axon; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401K with employer match

Discretionary paid time off

Robust parental leave policy

Job summary

A global security operations firm in Scottsdale, Arizona, is seeking a Security Operations Center member to safeguard environments for employees and clients. This role involves monitoring alarms, responding to incidents, and collaborating with emergency response teams. Candidates should have a strong background in security operations and excellent communication skills. The company offers a competitive salary, robust benefits, and a dynamic work environment where you can make a real impact.

Qualifications

• High school diploma or equivalent; preferred degrees in security management or criminal justice.
• 1-3 years of experience in security operations or law enforcement.
• Familiarity with security monitoring systems.

Responsibilities

• Monitor alarms and respond to emergency calls.
• Monitor CCTV to protect building and assets.
• Respond to life safety incidents and dispatch security officers.

Skills

Communication Skills

Multitasking

Technical Troubleshooting

Analytical Skills

Education

High School Diploma

Associate or Bachelor's degree in Security Management or Criminal Justice

Tools

CCTV Systems

Alarm Systems

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a member of our Global Security Operations Center, you will report directly to the Global Security Operations Manager. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees, clients, and partners while utilizing advanced technology to monitor and respond to security incidents.

Your Day-to-Day

• Monitor alarms, including fire, door, and duress alarms, while answering routine and emergency calls.
• Monitor CCTV, to protect the building and assets, also to prevent or help stop any crime from occurring.
• Respond to life safety incidents (medical emergencies, natural disasters) and dispatch security officers, ERT, police, fire, and EMS personnel as needed via phone and radio.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices.
• Create dispatch records for each officer deployed during your shift, and initiate incident reports and work orders as needed.
• Collaborate with the Emergency Response Team (ERT).
• Monitor Alert media to identify, analyze, and support all events and incidents that impact or potentially could impact operations, facilities, and employees globally.
• Troubleshoot technical issues with security systems, including CCTV and access control, to ensure proper functionality.
• Actively participate in projects related to the GSOC role, with responsibilities ranging from providing input and guidance to taking full ownership of initiatives based on individual expertise and capabilities.

Basic Qualifications

• High school diploma or equivalent; associate or bachelor's degree in security management, Criminal Justice, or a related field preferred.
• 1-3 years of experience in security operations, law enforcement, or related fields.
• Familiarity with security CCTV monitoring systems and protocols.
• Ability to manage multiple lines of communication and multitask.
• Basic proficiency with surveillance and alarm systems.
• Strong verbal and written communication skills for clear incident documentation and reporting.
• Strong communication and interpersonal skills, with a professional demeanor in all interactions.
• Proven ability to maintain composure and professionalism in high-pressure situations.

Preferred Qualifications

• Advanced degree in Security Management, Criminal Justice, or a related field.
• 3-5 years of experience in a GSOC, corporate security, or a similar role.
• Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 180 days of hire.
• Experience in incident response and crisis management.
• Knowledge of physical security protocols and procedures.
• Strong analytical and critical thinking skills.
• Understanding of global security challenges and cultural sensitivity for operating in diverse environments.

Compensation and Benefits

• Competitive salary and 401K with employer match.
• Discretionary paid time off.
• Robust parental leave policy.
• An award-winning office/working environment.
• Ride along with police officers to see them use our technology and get inspired.

Physical Demands

• Ability to sit for extended periods while monitoring multiple screens and surveillance feeds.
• Visual acuity to focus on various security systems and alerts for long durations.
• Manual dexterity for operating computers, phones, and communication devices effectively.
• Strong auditory skills to hear and comprehend alarms, radio communications, and phone calls clearly.

Within the Axon manufacturing facility, employees may be exposed to manufacturing noise, ambient temperatures, close quarters, hazards associated with working around moving machinery, exposure to vibrations and industrial lighting.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.