GSOC Operator

Koitecc Solutions; Scottsdale (AZ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401K with employer match

Discretionary paid time off

Parental leave policy

Award-winning office environment

Job summary

Axon’s Global Security Operations Center (GSOC) role is to safeguard operations and assets worldwide. You will monitor alarms and CCTV, dispatch security officers and first responders, and maintain strict confidentiality while handling sensitive information.

Join a fast-paced team that values proactive incident response, coordination with ERT, and continuous improvement of security systems and processes to protect life and property across the enterprise.

Qualifications

• High school diploma or equivalent; degree preferred.
• 1-3 years in security operations or related fields.
• Familiarity with CCTV monitoring systems and protocols.
• Ability to multitask and communicate clearly.

Responsibilities

• Monitor alarms (fire, door, and duress) and respond to emergencies.
• Watch CCTV to protect the building and assets.
• Dispatch responders and coordinate with police, fire, and EMS as needed.
• Maintain confidentiality and information security practices.
• Create dispatch records and incident reports for each shift.
• Collaborate with the Emergency Response Team (ERT).
• Monitor threat and risk intelligence sources to identify incidents.
• Troubleshoot security systems to ensure proper functionality.
• Participate in GSOC projects and take ownership where appropriate.

Skills

Multitasking

Communication skills

Security operations

Incident response

Calm under pressure

Education

High school diploma or equivalent

Associate or bachelor's in security/relevant field

Tools

CCTV systems

Alarm systems

Access control systems

Radio communications

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a member of our Global Security Operations Center, you will report directly to the Global Security Operations Manager. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees, clients, and partners while utilizing advanced technology to monitor and respond to security incidents.

Your Day-to-Day

• Monitor alarms, including fire, door, and duress alarms, while answering routine and emergency calls.
• Monitor CCTV, to protect the building and assets, also to prevent or help stop any crime from occurring.
• Respond to life safety incidents (medical emergencies, natural disasters) and dispatch security officers, ERT, police, fire, and EMS personnel as needed via phone and radio.
• Able to manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices
• Create dispatch records for each officer deployed during your shift, and initiate incident reports and work orders as needed.
• Collaborate with the Emergency Response Team (ERT)
• Monitor threat and risk intelligence sources to identify, analyze, and support all events and incidents that impact or potentially could impact operations, facilities, and employees globally
• Troubleshoot technical issues with security systems, including CCTV and access control, to ensure proper functionality.
• Actively participate in projects related to the GSOC role, with responsibilities ranging from providing input and guidance to taking full ownership of initiatives based on individual expertise and capabilities.
• Monitoring live AB4 body camera footage.

Basic Qualifications

• High school diploma or equivalent; associate or bachelor's degree in security management, Criminal Justice, or a related field preferred.
• 1-3 years of experience in security operations, law enforcement, or related fields.
• Familiarity with security CCTV monitoring systems and protocols.
• Ability to manage multiple lines of communication and multitask.
• Basic proficiency with surveillance and alarm systems.
• Strong verbal and written communication skills for clear incident documentation and reporting.
• Strong communication and interpersonal skills, with a professional demeanor in all interactions
• Proven ability to maintain composure and professionalism in high-pressure situations.

Preferred Qualifications

• Advanced degree in Security Management, Criminal Justice, or a related field.
• 3-5 years of experience in a GSOC, corporate security, or a similar role.
• Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 180 days of hire
• Experience in incident response and crisis management.
• Knowledge of physical security protocols and procedures.
• Strong analytical and critical thinking skills.
• Understanding of global security challenges and cultural sensitivity for operating in diverse environments.

Compensation and Benefits

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired

Physical Demands

• Ability to sit for extended periods while monitoring multiple screens and surveillance feeds.
• Visual acuity to focus on various security systems and alerts for long durations.
• Manual dexterity for operating computers, phones, and communication devices effectively.
• Strong auditory skills to hear and comprehend alarms, radio communications, and phone calls clearly.

Work Environment
Within the Axon manufacturing facility, employees may be exposed to manufacturing noise, ambient temperatures, close quarters, hazards associated with working around moving machinery, exposure to vibrations and industrial lighting

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].