Professional Services Manager I, Interview Room

National Society for Black Engineers; Arizona; On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Wellness programs

Learning & Development programs

Employee Resource Groups

Snacks in offices

Job summary

Axon is seeking a Technical Services Manager to lead the deployment of network, hardware, and software for the Interview Room. This is a post-sale, customer-facing role with up to 80% travel within the United States, reporting to the Manager, Interview Room.

You will coordinate installations, train customers and staff, and develop installation diagrams to ensure an excellent total experience for law enforcement and agency partners.

Qualifications

• Experience with leading installations of networks, cameras, microphones and touch panels.
• Ability to coordinate 3rd party installers and maintain installation progress reports.
• Strong communication and problem-solving skills for a customer-facing role.

Responsibilities

• Lead, coordinate, and manage installations to ensure efficiency and speed, delivering a great customer experience.
• Ensure 3rd party installers and Interview Room customers are updated on installation status through daily reports and standups.
• With minimal supervision, deploy hardware and software solutions in a dynamic environment.
• Develop installation diagrams and thorough documentation for the implemented solution.
• Engage with technology decision-makers after the sale to ensure alignment and value.
• Conduct training sessions for technical and non-technical staff on the Axon Interview solution.

Skills

Installation management

3rd party coordination

Network installation

TCP/IP basics

Customer-facing

Strong communication

Problem-solving

Travel readiness

Job description

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact As a TSM, you are a critical team member responsible for leading the deployment of network, hardware, and software solutions for Axon's Interview Room. This is a post-sale, customer-facing, front-line role, where success will be determined by deployment efficiency, 3rd party installation management, and the customer's total experience.

What You'll Do

Location: Remotely from the United States, Domestic Traveling Role, On the road 80% (Mon-Fri) Reports to: Manager, Interview Room Direct reports: 0

• Lead, coordinate, and manage installations to ensure efficiency and speed leading to an excellent customer experience.
• Ensure 3rd party installers (cable running/connections) and Interview Room customers are up-to-speed on installation status through daily report outs/ stand up meetings.
• Ensure individual regular and reliable attendance, demonstrating commitment to work responsibilities.
• With minimal assistance, deploy hardware and software solutions in a dynamic environment.
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
• Offer guidance to customers on optimal hardware placement, tailoring solutions to enhance their workflows, and establish a thorough and compliant interview data collection environment.
• Develop accurate installation diagrams and thorough documentation for the implemented solution.
• Engage with key technology decision-makers such as Chiefs of Police, Command staff, Sheriffs, Directors of IT, and program managers after the sale.
• Conduct training sessions for both technical and non-technical staff, ensuring they are proficient in using and providing basic support for the Axon Interview solution.

What You Bring

• Experience at/with law enforcement agencies highly valued
• Technical acumen - experience with, or the ability to understand and quickly become proficient with installation of networks, cameras, microphones, and touch panels
• Proven team leadership skills (cross-functional) - supporting customers/ 3rd parties to achieve objectives is highly valuable
• Aptitude to work within a team and as an individual contributor, showing exceptional communication skills
• Strong critical thinking and problem-solving skills - having the ability to look around corners and proactively solve issues before they occur.
• Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
• Ability to, or quickly understand, how to troubleshoot network connectivity issues
• Basic understanding of: IP Camera, network audio video, POE technologies.
• TCP/IP layers, local area networking, physical layer infrastructure.
• IP-based Ethernet networks, including layer 2, LAN, WAN.
• Low voltage data cabling.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers .

Base Pay Range $66,000 - $105,600 USD

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment.

All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Axon is an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.