GSOC Operator

Allied Universal; Richardson (AL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

AD&D

Job summary

Allied Universal Technology Services is seeking a GSOC Operator for the MaRC to monitor cameras, alarms, and access systems, dispatch responders, and support headquarters and field teams. The role requires strong decision-making, incident communication, and adherence to client protocols.

Hourly pay is $18.50 with a hybrid shift (7pm-3am). Full-time, in-office with weekend work; mandatory training is 8:00am-4:00pm for two weeks. Benefits include medical, dental, vision, and retirement plans.

Qualifications

• High school diploma or equivalent (GED) is required.
• At least 2 years of experience in law enforcement, security, military, or emergency dispatching.
• At least 2 years of experience controlling cameras and responding to alarms; 1 year in a security setting.
• Ability to identify problems, apply security procedures, and execute them.
• Strong initiative with ability to manage multiple deadlines.
• Proficiency in Microsoft Office applications.
• Demonstrated independent judgment and discretion.
• Excellent spoken and written English; ability to interpret security logs and post orders.

Responsibilities

• Answer routine and emergency calls and monitor alarms, video, and access control per protocol.
• Dispatch security officers, emergency responders, and police as required via phone or email.
• Communicate information to partners using approved channels.
• Escalate critical information to supervisors and leadership as directed.
• Document and maintain detailed records of shift activities and communications.

Skills

Oral and written communication

Microsoft Office

Multitasking

Independent judgment

Time management

Education

High school diploma or GED

Job description

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description:

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Pay:

$18.50 per hour

Shift Available:

Hybrid (7pm-3am)

This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends.

Mandatory Paid Training Schedule:

Monday - Friday 8:00am - 4:00pm for the first two weeks

RESPONSIBILITIES:

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols
• Dispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and/or email communications
• Communicate and disperse information, using established communication vehicles to key partners using best practices
• Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations
• Document and maintain various forms of detailed records of activities and communications as they occur during the shift

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent (e.g., GED)
• Minimum of two (2) years of experience in law enforcement, security, military, or emergency dispatching
• Minimum of two (2) years of experience controlling cameras and responding to alarms with one (1) year in a security setting
• Ability to identify a problem, apply security training and procedures and execute said procedures
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proficient in all Microsoft Office applications
• Able to demonstrate good independent judgment and discretion
• Outstanding oral and written communication skills; able to read and interpret documents such as security logs, post orders, and other security correspondence
• Able to speak, read, and write the English language fluently

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in criminal justice
• Security Operations Center experience

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.