GSOC Operator

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Costa Mesa, CA seeks a GSOC Operator to monitor threats, analyze incidents, and coordinate responses in a 24/7 security operations center. You will assess, alert, and escalate risks affecting personnel, property, and operations.

The role requires at least 1 year of security experience, excellent communication, and the ability to work nights, weekends, and holidays. You will monitor access control, CCTV, alarms, and intel feeds, producing reports and supporting

Qualifications

• At least 1 year of security or alarm industry experience.
• Excellent written and verbal communication to write clear reports and deliver customer service.
• Experience following policies and procedures with attention to detail.
• Strong multitasking ability in a fast-paced environment.
• Experience working with multiple IT systems and programs simultaneously.
• Able to work independently and collaboratively, prioritizing tasks under pressure.
• High School Diploma or GED.
• GSOC operates 24/7; shifts include nights, weekends, and holidays.

Responsibilities

• Assess and respond to emergencies quickly and professionally while monitoring multiple systems.
• Answer calls, provide customer service, and assist employees with safety and security concerns.
• Monitor and operate security systems (access control, alarms, CCTV, intelligence platforms) and respond to threats, dispatch security personnel as needed.
• Prepare reports and document activities, following standard procedures and escalating risks as appropriate.
• Monitor open-source intelligence and news to identify emerging threats and alert stakeholders.

Skills

Security experience

Communication skills

Report writing

Multitasking

IT systems experience

Education

High School Diploma or GED

Tools

Access control systems

Alarm monitoring

CCTV

Intelligence platforms

Job description

As a GSOC Operator, you will play a critical role in safeguarding ACE’s employees and assets by monitoring, verifying, and responding to safety and security issues. Under the direction of the GSOC Supervisor, you will operate in a 24/7 GSOC environment, utilizing a variety of tools, including access control systems, alarm monitoring, open-source media, and internal resources, to identify, assess, and elevate incidents that may impact the organization. Responsibilities include real-time surveillance of multiple information streams, incident detection and analysis, and timely notification of relevant parties regarding risks such as severe weather, crime, technical failures, and breaking news events. Your vigilance and analytical skills help ensure the security and resilience of ACE enterprise.

Schedule: Graveyard and Day Shift available

What You’ll Do

• You’ll quickly assess and respond to emergencies with professionalism, while proactively monitoring multiple systems to detect emerging threats, notify stakeholders, and elevate risks as needed.
• You’ll be answering phone calls providing world-class customer service, assisting employees with safety and security concerns, and ensuring effective communication during routine operations and critical incidents.
• You’ll also monitor and operate security systems (access control, alarms, CCTV, and intelligence platforms) to detect, assess, and respond to a wide range of physical threats affecting people, property, operations, or brand and sometimes dispatch security personnel, notify emergency services as needed, and assist with cross team training.
• You’ll prepare reports, document activities, and follow standard procedures while investigating and responding to incidents—using proactive threat monitoring to alert stakeholders and elevate risks as appropriate.
• You work independently and with minimal supervision, proactively monitoring open-source intelligence, social media, and global news to identify and elevate emerging threats to stakeholders.

What You’ll Need

• To thrive in the role, you must have at least 1 year of security or alarm industry work experience in a professional setting.
• You have excellent written and verbal communication skills, enabling you to write clear, concise reports while delivering outstanding customer service.
• You have experience following policies and procedures, writing technical procedures and reports with attention to accuracy and detail.
• You have a strong ability to multitask in a fast-paced environment.
• You have experience working with numerous information technology systems and programs simultaneously.
• You’ll work independently and collaboratively and take initiative using problem-solving and adaptability to stay composed and effectively prioritize tasks in high-pressure situations.
• You have a High School Diploma or GED Equivalent.
• The GSOC is open 24/7/365. Operators must have the ability to work varied and irregular shifts, including nights, weekends, and holidays.

The starting pay range for this position is: $21.11 - $28.12

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-mind‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer.

Our organization participates in E-Verify.

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).