GSOC Operator

MS ACSC Management Services Inc; United States; On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 9

401(K) matching and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a GSOC Operator to monitor safety issues, verify incidents, and respond in a 24/7 GSOC. Under supervision, you will use access control, alarm monitoring, CCTV, and intel tools to protect employees and assets.

You'll assess threats in real time, notify stakeholders, and generate reports while following procedures. The role requires independent work, strong communication, and readiness for varied shifts including nights, weekends, and holidays.

Qualifications

• 1 year of security or alarm industry experience in a professional setting.
• Excellent written and verbal communication; clear, concise reporting.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Experience with multiple IT systems and programs; adaptable and problem-solving.

Responsibilities

• Monitor real-time information streams and detect incidents across systems.
• Notify stakeholders and elevate risks when needed; coordinate responses.
• Answer calls and provide high-level customer service during incidents.
• Operate security systems (access control, alarms, CCTV) and dispatch as needed.
• Prepare reports and document activities following standard procedures.

Skills

Surveillance

Incident analysis

Communication

Security systems

Access control

CCTV

Education

High School Diploma or GED

Tools

Alarm monitoring systems

Access control platforms

CCTV platforms

Open-source intel tools

Job description

GSOC Operator As a GSOC Operator, you will play a critical role in safeguarding ACE’s employees and assets by monitoring, verifying, and responding to safety and security issues. Under the direction of the GSOC Supervisor, you will operate in a 24/7 GSOC environment, utilizing a variety of tools, including access control systems, alarm monitoring, open-source media, and internal resources, to identify, assess, and respond to incidents that may impact the organization.

Responsibilities include real-time surveillance of multiple information streams, incident detection and analysis, and timely notification of relevant parties regarding risks such as severe weather, crime, technical failures, and breaking news events. Your vigilance and analytical skills help ensure the security and resilience of ACE enterprise.

Schedule

Graveyard and Day Shift available

What You’ll Do

You’ll quickly assess and respond to emergencies with professionalism, while proactively monitoring multiple systems to detect emerging threats, notify stakeholders, and elevate risks as needed. You’ll be answering phone calls providing world-class customer service, assisting employees with safety and security concerns, and ensuring effective communication during routine operations and critical incidents. You’ll also monitor and operate security systems (access control, alarms, CCTV, and intelligence platforms) to detect, assess, and respond to a wide range of physical threats affecting people, property, operations, or brand and sometimes dispatch security personnel, notify emergency services as needed, and assist with cross team training. You’ll prepare reports, document activities, and follow standard procedures while investigating and responding to incidents—using proactive threat monitoring to alert stakeholders and eliminate risks as appropriate. You work independently and with minimal supervision, proactively monitoring open-source intelligence, social media, and global news to identify and elevate emerging threats to stakeholders.

What You’ll Need

To thrive in the role, you must have at least 1 year of security or alarm industry work experience in a professional setting. You have excellent written and verbal communication skills, enabling you to write clear, concise reports while delivering outstanding customer service. You have experience following policies and procedures, writing technical procedures and reports with attention to accuracy and detail. You have a strong ability to multitask in a fast-paced environment. You have experience working with numerous information technology systems and programs simultaneously. You’ll work independently and collaboratively and take initiative using problem-solving and adaptability to stay composed and effectively prioritize tasks in high-pressure situations. You have a High School Diploma or GED Equivalent. The GSOC is open 24/7/365. Operators must have the ability to work varied and irregular shifts, including nights, weekends, and holidays. The starting pay range for this position is: $21.11 - $28.12 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E‑Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service.

What else do we offer?

Stability. Growth. Commitment to an exciting future for both you and our members.