GSOC Operations Specialist I

Navy Federal Credit Union; Pensacola (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Navy Federal Credit Union is seeking a Security Operations Analyst to monitor and operate GSOC applications, produce incident reports, and communicate findings to leadership. The role emphasizes situational awareness, threat and incident analysis, and intelligence operations.

You will review alerts, correlate data across systems, assess risk, and support continuous improvement through metrics and reporting. Evening and weekend shifts are required.

Qualifications

• 4+ years in a GSOC or similar security ops environment.
• Follow established procedures and escalate issues appropriately.
• Strong attention to detail, communication, and documentation accuracy.
• Remain calm, professional, and organized in fast-paced settings.
• Multitask across dashboards, feeds, and channels.
• Ability to work rotating shifts including nights and weekends.

Responsibilities

• Monitor and operate GSOC applications and platforms including incident management, communications tools, intelligence feeds, and travel risk platforms
• Maintain continuous situational awareness through dashboards, alerts, intelligence reporting, and automated notifications
• Correlate and analyze data across multiple systems to assess incidents, threats, and operational risk
• Conduct initial threat, risk, and impact assessments and determine severity and escalation requirements
• Monitor executive travel and key events through threat intelligence and open-source analysis
• Produce analytical incident reports, intelligence summaries, notifications, and shift handover documentation
• Communicate timely and accurate information to leadership and cross-functional stakeholders
• Analyze trends and metrics to support risk mitigation, reporting, and continuous improvement initiatives

Skills

Attention to detail

Communication skills

Documentation accuracy

Calm under pressure

Multitasking across systems

Ability to follow procedures

Education

Criminal Justice

Security Management

Intelligence Studies

Emergency Management

Homeland Security

Risk Management

Tools

Alert Media

International SOS

Flock Safety

Video Management

Access Control

Incident Management

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Supports enterprise security operations by leveraging Global Security Operations Center (GSOC) platforms, applications, and data to detect, assess, document, and communicate security incidents and risk. This role focuses on situational awareness, threat and incident analysis, report development, and intelligence operations. Monitors GSOC systems, assesses routine to moderately complex security events, documents incidents, and escalates issues according to established procedures.

Responsibilities

• Monitor and operate GSOC applications and platforms including incident management, communications tools, intelligence feeds, and travel risk platforms
• Maintain continuous situational awareness through dashboards, alerts, intelligence reporting, and automated notifications
• Correlate and analyze data across multiple systems to assess incidents, threats, and operational risk
• Conduct initial threat, risk, and impact assessments and determine severity and escalation requirements
• Monitor executive travel and key events through threat intelligence and open-source analysis
• Produce analytical incident reports, intelligence summaries, notifications, and shift handover documentation
• Communicate timely and accurate information to leadership and cross-functional stakeholders
• Analyze trends and metrics to support risk mitigation, reporting, and continuous improvement initiatives

Qualifications

• 4+ years of experience in a GSOC, SOC, command center, financial institution security operations, emergency dispatch, law enforcement, or military environment
• Ability to follow established procedures, assess information, and escalating issues appropriately
• Strong attention to detail, communication skills, and documentation accuracy
• Ability to remain calm, professional, and organized in a fast-paced or high-pressure environment
• Ability to multitask across multiple systems, dashboards, and communication channels
• Ability to work rotating shifts, including nights, weekends, holidays, and during emergency or high-impact events

Desired Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, Intelligence Studies / Intelligence Analysis, Emergency Management, Homeland Security, Risk Management
• Experience monitoring, documenting, or responding to physical security, emergency, operational, or customer-facing incidents
• Familiarity with physical security systems such as alarms, CCTV, access control, ATM monitoring, or incident management platforms
• Relevant security, emergency management, FEMA ICs, or physical security training
• Experience using GSOC technologies such as Alert Media, International SOS, Flock Safety, video management, access control, and incident management platforms

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

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Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.