Director of Operational Risk

Navy Federal Credit Union; Winchester (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Navy Federal Credit Union is seeking a senior leader to oversee the operational risk management function, providing direction in identifying, analyzing, and mitigating risks across the organization. You will develop risk policies, governance structures, and drive enterprise risk management maturity.

The role requires expert experience in operational risk strategy, governance, and cross-functional collaboration with senior executives to enhance risk resilience and ensure regulatory compliance.

Qualifications

• 10+ years of experience in operational risk, governance, or financial services risk management.
• 5+ years of leadership experience, managing high-performing risk teams.
• Extensive experience across operational risk domains including technology, security, data, models, third party, business resiliency, Gen-AI, fraud, people, operational processes, new products, etc.
• Experience with enterprise risk programs and engaging with senior executives.

Responsibilities

• Develop and execute enterprise-wide operational risk management strategy across the organization.
• Lead risk advisory services, guiding leadership on risk trends and mitigation efforts.
• Oversee risk assessment and control testing across business units to ensure regulatory compliance.
• Develop enterprise-wide KRIs and integrate risk analytics for informed decision making.
• Foster cross-functional risk governance with risk management, compliance, audit, and business leaders.

Skills

Operational risk strategy

Regulatory compliance

Risk analytics

Leadership

Stakeholder management

Education

Bachelor's degree in related field

Master's degree in related field

Job description

Overview

Leads and oversees the operational risk management function, providing direction and leadership in identifying, analyzing, and mitigating operational risks. Develops and implements risk policies, frameworks, and governance structures to enhance risk resilience. Leads cross-functional risk initiatives and collaborates with senior executives to drive a culture of risk awareness. Serves as a key advisor on risk-related matters and ensures compliance with regulatory standards. Manages multiple teams and influences risk strategy across business units, driving operational excellence and enterprise risk management maturity.

Responsibilities

• Develop and execute enterprise-wide operational risk management strategy, ensuring a proactive and comprehensive approach to operational risk governance.
• Lead risk advisory services, guiding leadership on risk trends, emerging threats, and strategic mitigation efforts.
• Oversee risk assessment and control testing initiatives across business units, ensuring compliance with evolving regulatory requirements.
• Develop and refine enterprise-wide Key Risk Indicators (KRIs), integrating risk analytics to drive informed decision-making.
• Lead cross-functional risk governance efforts, fostering collaboration between risk management, compliance, audit, and business leaders.
• Oversee the development and implementation of risk management frameworks, policies, and best practices, ensuring alignment with industry standards and regulatory expectations.
• Oversee the development and execution of ORM-related Policies, Instructions, and Standards, ensuring enterprise-wide compliance and operational excellence.

Qualifications

• Bachelor's Degree in Liberal Arts, Business Administration, Auditing, Technology / Engineering, Management, or other related fields, or equivalent combination of education and experience
• Expert experience in operational risk strategy and management
• Expertise in developing, enhancing, and implementing operational risk frameworks and methodologies
• Expert guidance on regulatory compliance, industry standards, and risk mitigation frameworks
• Leads high-impact risk initiatives and regulatory engagements
• Extensive expertise in risk analytics, reporting, and performance measurement
• Extensive expertise in leading and developing risk management teams at scale
• Exceptional communication, negotiation, and stakeholder management skills
• Extensive track record of implementing enterprise risk programs and engaging with senior executives
• College/university degree and 10+ years of experience in operational risk, governance, or financial services risk management; 5+ years of leadership experience, managing high-performing risk teams. Expansive experience across operational risk domains (ex: technology, security, data, models, third party, business resiliency, Gen-AI, fraud, people, operational process, new products etc.).
• Master's Degree in a related field or an equivalent combination of training, education, and experience that provided exposure to or management of ORM-related risk domains
• Experience in Financial Services, First, Second (ERM, ORM), and/or Third Line Risk Management, or Consulting experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.