GSOC Security Force Officer III

Navy Federal Credit Union; Pensacola (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL, is seeking a senior GSOC security professional to handle complex security assignments, support incident coordination, and mentor junior officers. The role requires advanced judgment, strong communication, and the ability to manage escalated situations—onsite with rotating shifts.

Responsibilities include incident detection, coordination with security teams and law enforcement, and maintaining rigorous documentation.

Qualifications

• Typically requires 4+ years of GSOC/security operations experience.
• Experience in a GSOC/SOC/command center or financial institution security operations environment.
• Completion of required unarmed security training or site onboarding.
• Ability to pass background checks, drug screening, and employment eligibility verification.

Responsibilities

• Provide 24/7 GSOC situational awareness and incident coordination.
• Monitor alarms, intrusion alerts, robbery tracker activations, ATM fraud/skimmer alerts, and other security incidents.
• Assesses threats and communicates timely protective recommendations.
• Coordinate response activities during escalated security incidents with supervision, law enforcement, or leadership.
• Maintain incident documentation and provide shift briefings and escalation of significant events.
• Coach, onboarding support, and procedural guidance to new security officers.

Skills

GSOC experience

Incident coordination

Mentoring

Communication

De-escalation

Education

High school diploma or equivalent

Tools

Video surveillance

Alarm monitoring

Radio communication

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Serves as a GSOC senior security professional is responsible for handling complex security assignments, supporting incident coordination, mentoring lower-level officers, and helping ensure consistent execution of security procedures. This level requires advanced judgment, strong communication, and the ability to manage sensitive or escalated situations using observation, communication, policy enforcement, and de-escalation practices.

Responsibilities

• Provide 24/7 GSOC situational awareness and critical incident coordination, supporting campus security teams, branch personnel, law enforcement, and executive leadership during emergencies and crisis events.
• GSOC monitoring security alarms, intrusion alerts, robbery tracker activations, ATM fraud/skimmer alerts, and other security incidents across the enterprise.
• Monitor security intelligence, crime activity, weather events, and emerging threats that may impact employees, branches, campuses, or executive personnel, and communicate timely protective recommendations.
• Serves as a subject matter resource for access control, patrol procedures, visitor management, incident reporting, radio communication, and emergency response protocols.
• Coordinates response activities during escalated security incidents until relieved by supervision, law enforcement, emergency responders, or designated leadership.
• Conduct preliminary investigations involving abusive members, threatening communications, suspicious activity, and other security-related incidents; assess threats and prepare investigative reports.
• Supports investigation follow-up by preserving information, documenting observations, collecting preliminary facts, and escalating relevant details appropriately.
• Maintain accurate incident documentation, provide shift-to-shift operational briefings, and ensure timely escalation and communication of significant security events.
• Provides coaching, onboarding support, and procedural guidance to new or less experienced security officers.
• Identifies gaps in post coverage, equipment readiness, reporting accuracy, or procedure adherence and communicates recommendations to supervision.
• Supports drills, emergency preparedness activities, post inspections, and review of security procedures.
• Operate security technologies including video surveillance, alarm monitoring, tracking systems, and threat intelligence platforms to support incident detection, response, and investigations.
• Performs all lower-level responsibilities with advanced proficiency and independence.
• Ability to stand, walk, patrol, and remain alert for extended periods.
• Ability to respond quickly to incidents, alarms, or emergencies.
• Ability to work indoors and outdoors in varying weather conditions, depending on facility needs.
• Ability to carry >50 lbs. or more.
• Ability to run 50 yards or more.
• Ability to wear required uniform, personal protective equipment, duty gear, and assigned security equipment.
• May be required to workdays, nights, weekends, holidays, overtime, or rotating shifts based on operational needs.

Qualifications

• Typically requires 4+ years of experience.
• Experience in a GSOC, SOC, command center, financial institution security operations, emergency dispatch, law enforcement, or military environment
• Completion of required unarmed security training, safety training, or site‑specific onboarding.
• Ability to pass required background checks, drug screening, employment eligibility verification, and any other screening required by law or company policy.
• Progressively responsible experience in unarmed security, law enforcement, military, emergency response, or a related protective services field preferred.
• Demonstrated ability to assess incidents, coordinate initial response activities, communicate with appropriate stakeholders, and document facts accurately.
• Strong working knowledge of access control, patrol procedures, visitor management, incident reporting, emergency response, radio communication, and post order compliance.
• Ability to coach, mentor, and support onboarding for less experienced unarmed security officers.
• Strong observation, situational awareness, and problem‑solving skills.
• Ability to remain calm, alert, and professional during stressful or rapidly changing situations.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to interact respectfully with employees, visitors, contractors, and the public.
• Strong de-escalation, conflict management, and policy enforcement skills.
• Sound judgment, integrity, reliability, and discretion when handling sensitive information or security matters.
• Ability to follow detailed instructions, post orders, policies, and emergency procedures.
• Basic to advanced computer skills and ability to use security software, reporting systems, radios, and related equipment.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; additional training in security operations, emergency management, law enforcement, or a related field preferred

Desired Qualifications

• Experience in enterprise security operations, leveraging GSOC platforms, applications, and data to detect, assess, document, and communicate security incidents and risk.

Additional Information

• Monday - Friday, 6 AM - 6PM or 6PM-6AM CST - on rotation

Location

• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.