GSOC Operational Support Team Associate

Google; Boulder (CO); On-site; USD 105,000 - 151,000; Full time

Job summary

Google in Boulder, CO seeks an GSOC Operational Support Team Associate (Mid) to bridge frontline security operations and GSOC leadership, handling high-priority incidents, triage, and threat intelligence. You will coordinate with cross-functional teams to develop practical response strategies.

The role requires a bachelor’s degree or equivalent, 4 years in security or related field, and experience with CCTV, access control, and incident management systems.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in law enforcement, intelligence or a military role or equivalent private sector experience.
• Experience with security technologies including CCTV, access control, and incident management systems.
• Ability to work non-standard hours, including weekends, night shifts, holidays and on shift-based schedules as required.

Responsibilities

• Be responsible for incident management, response and support.
• Manage email monitoring, response and assignment; collect, evaluate, elevate and disseminate intelligence.
• Provide intelligence support to GSRS in incident response, crisis management and global travel management.

Skills

Security operations

Non-standard hours

Incident triage

Decision making under pressure

Cross-functional communication

Threat intelligence

Privacy and ethics

Drone/UAS (preferred)

Education

Bachelor's degree or equivalent practical experience

Tools

CCTV systems

Access control

Incident management systems

Job description

GSOC Operational Support Team Associate

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

The application window will be open until at least August 27, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in law enforcement, intelligence or a military role or equivalent private sector experience.
• Experience with security technologies including CCTV, access control, and incident management systems.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Holds an active FAA Part 107 Remote Pilot Certification with proven experience applying drone/UAS solutions to enterprise security operations.
• Past experience in dynamic, high-stakes environments remaining calm, empathetic, and professional while triaging urgent incidents and adapting quickly to fluid priorities.
• Can make rapid, sound decisions under pressure; maintains clear cross-functional communication and delivers concise, accurate operational reports via digital and written channels.
• Applies strong analytical thinking and geopolitical risk awareness to monitor emerging threats and evaluate complex enterprise security scenarios.
• Upholds strict confidentiality and high ethical standards, exercising excellent judgment, diplomacy, and tact with sensitive information.

About the job

Within GSRS, The Operational Support Team (OST) serves as the primary GSOC (Google Security Operations Center) team for threat intake and triage. This role bridges the gap between frontline security operations and GSOC leadership, handling high-priority incidents, evaluating threat intelligence, and ensuring a seamless response.

From keeping Googlers safe and secure to managing disruptive incidents and crises, the ability to anticipate, deter, detect, and act are the pillars of Google’s Global Security and Resilience Services (GSRS) team. As a member of GSRS, you will help develop a culture where safety, security and resiliency are integrated into every facet of Google, including the creative process. You will help us continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop exceptional programs that drive sustainable effectiveness.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $105000 - $151000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google

Responsibilities

• Be responsible for incident management, response and support. Manage sensitive, escalated, higher priority tasks. Provide escalation support for GSOC vendor operators. Provide escalation support to the network of global security service centers.
• Manage email monitoring, response and assignment. Manage ticket monitoring and assignment. Collect, evaluate, elevate and disseminate intelligence to support action plans based on credibility and likelihood.
• Provide intelligence support to the Global Security and Resilience Services (GSRS) in incident response, crisis management and global travel management. Create GSOC incident report writing in line with existing GSOC processes (higher risk incidents).
• Provide global coverage when needed. Provide supervisor backup coverage (when no supervisor is on shift/available) when needed.
• Provide phone line coverage.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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