GSOC Manager

Control Risks; New Haven (CT); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Hybrid working

Medical benefits

401(k) Retirement plan

E-Verify participation

Job summary

Control Risks in New Haven, CT seeks a GSOC Manager to lead an enterprise-wide security operations program. You will oversee a team of embedded operators, align with senior security leadership, and drive process maturity and service delivery.

This role shapes SOPs, plays a pivotal role in incident response, and collaborates across stakeholders to ensure readiness, training, and continuous improvement.

Qualifications

• 7+ years in GSOC or similar security operations.
• 3+ years of people leadership.
• Experience transforming or expanding a GSOC or enterprise security program.
• Experience managing 24/7 security operations.
• Strong incident management and crisis response skills.
• Excellent written and verbal communication with executives.

Responsibilities

• Lead day-to-day operation of the GSOC and oversight of security operations personnel.
• Partner with senior stakeholders to transform GSOC into enterprise-wide function.
• Develop roadmaps to enhance GSOC capabilities and maturity.
• Coordinate emergency communications and crisis management support.
• Lead after-action reviews and drive operational improvements.
• Develop and maintain GSOC policies, playbooks, and escalation frameworks.
• Design and manage training for operator readiness.

Skills

Leadership

Security Operations

Stakeholder communication

Incident management

Program transformation

Tools

Access control systems

CCTV platforms

Incident management systems

Mass notification tools

Threat intelligence platforms

Job description

We're seeking a skilled GSOC Manager to support our Client's GSOC program as it moves from a business unite focused function, to an enterprise wide support function.

This role will serve as the day-to-day leader of the GSOC, providing operational oversight and strategic direction for a team of embedded operators. The successful candidate will act as a trusted advisor to senior security leadership, driving program maturity, developing operational processes, enhancing service delivery, and ensuring the GSOC can effectively support stakeholders across the broader organization.

• Partner with senior stakeholders to support the transformation of the GSOC into an enterprise-wide security function.
• Develop roadmaps and recommendations to enhance GSOC capabilities and maturity.
• Lead the day-to-day operation of the GSOC and provide oversight of all security operations personnel.
• Act as the primary liaison between the client and GSOC staff, ensuring alignment with strategic security objectives.
• Identify opportunities to improve workflows, processes, technology utilization, and service delivery.
• Establish and maintain operational metrics, reporting mechanisms, and quality assurance processes.
• Provide leadership, coaching, mentoring, and performance oversight for embedded GSOC personnel.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Ensure operators adhere to established SOPs, escalation protocols, and service standards.
• Ensure timely response to security incidents impacting personnel, facilities, operations, executives, and business continuity.
• Coordinate emergency communications, crisis management support, and stakeholder notifications.
• Lead after-action reviews and identify opportunities for operational improvements following significant incidents.
• Develop, review, and maintain GSOC policies, procedures, playbooks, and escalation frameworks.
• Implement quality assurance measures to maintain consistency across shifts and personnel.
• Design and manage training programs to ensure operator readiness and operational excellence.
• Support exercises, drills, and crisis response simulations.

Requirements

• 7+ years of experience within a GSOC, Security Operations Center, Fusion Center, intelligence function, or similar security operations environment.
• 3+ years of people leadership or supervisory experience.
• Experience supporting the standing up, transforming, or expanding of a GSOC, Fusion Center, or enterprise security program.
• Experience managing or supporting 24/7 security operations.
• Experience developing SOPs, operational frameworks, and incident management processes.
• Demonstrated success leading operational transformation or program improvement initiatives.
• Strong understanding of incident management, crisis response, threat monitoring, and security operations best practices.
• Excellent written and verbal communication skills with experience briefing senior stakeholders and executives.
• Ability to influence stakeholders and drive change within a complex organizational environment.
• Background in intelligence analysis, risk management, corporate security, emergency management, or business continuity.
• Experience managing contract security personnel and multiple vendor relationships.
• Familiarity with travel risk management, executive protection support, and global incident monitoring.
• Knowledge of security technologies such as access control systems, CCTV platforms, incident management systems, mass notification tools, and threat intelligence platforms.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

The base salary range for this position is $135000-145000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risksparticipatesin the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.