GSOC Dispatch Specialist-On Call

GardaWorld; Richmond (VA); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

DailyPay

Medical, dental, vision

401(k) with employer matching

PTO and paid holidays

Disability coverage

Uniform provided

Career growth opportunities

Job summary

GardaWorld Security is hiring a GSOC On Call Dispatch Officer in Richmond, VA. You will monitor multiple screens, respond to critical events, and coordinate with the Security Operations Center to ensure rapid, accurate dispatch and incident reporting.

Competitive benefits include medical, dental, vision, 401(k) with matching, PTO, holidays, disability coverage, life insurance, and uniform provided. DailyPay available, with opportunity for growth in a global security leader.

Qualifications

• Must pass a skills-based assessment called Criticall.
• Must possess a high school diploma or equivalent.
• Licensing requirements may be required by state/local laws before employment.

Responsibilities

• Receive and respond to emergency and non-emergency calls.
• Process and evaluate information from all sources and dispatch accordingly.
• Coordinate with SOC staff to document activities (Officer Dispatch, Incident Reporting).
• Ensure timely and effective response to alarms, notifications, and calls.

Skills

Attention to detail

Observation skills

Multi-tasking

Effective communication

Problem solving

Microsoft Office

Shift adaptability

Education

High school diploma or equivalent

Associate degree or higher in Criminal Justice/Communications/related field

Tools

Microsoft Office

Everbridge

Onyx Works

ProWatch

CCTV/Video Management systems

Job description

GardaWorld Security Services is Now Hiring a GSOC On Call Dispatch Officer!

Ready to suit up as a GSOC On Call Dispatch Officer?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a On Call Dispatch Officer, you will be the person spotting threats before they elevate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Site Location: Richmond, VA
• Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently
• Competitive hourly wage of $27.00/Hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Those duties necessary to meet the minimum requirements of the position.
Other duties may be assigned

• SRO's will be assigned to train at 3 locations extending across the Greater Richmond area.
• Shifts of 8-12 hours
• Must be able to accept last-minute assignments due to call-offs or No Call No Shows
• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; incident Report input and approval
• Notification elevation, upon approval; mass notification/Everbridge
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

BASIC QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Must pass a skills-based assessment called "Criticall", which is administered after successful completion of the interview process.
• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Type and Length of Specific Experience Required:

• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to use logic and reasoning to reach conclusions and approaches to problem solving
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required:

• Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Advanced Creativity
• Multi-tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in one or more of the following:
  • Customer service
  • Dispatch operations
  • Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
  • Access Control/ID systems (e.g., ProWatch)
  • Alarm Receiving Automation software (e.g., Onyx Works)
  • Incident Management and computer assisted dispatch software
  • CCTV/Video Management systems (e.g., MaxPro)
  • Mass Notification systems (specifically, Everbridge)
  • Business Intelligence and Travel Tracking (e.g., iJet and NC4)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Environment: Office; minimal to no exposure to extreme temperatures is expected
• Major activity: Working on PC and using telephone/radio while sitting
• Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters.

Work today, get paid today, with DailyPay!

GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.
If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again! DailyPay’s most used features include:

• PAY: Get instant access to your money as you earn it
• SAVE: Automatically save a portion of every paycheck
• BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses