Dispatch/Surveillance Ambassador

GardaWorld; Richmond (VA); On-site; USD 31,684; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Uniform provided at no cost

Job summary

A leading security services company is seeking a Dispatch/Surveillance Ambassador in Richmond, VA. The role involves handling emergency calls, ensuring timely responses, and managing incident reporting. Candidates should possess strong analytical skills and proficiency in Microsoft Office. This position offers a competitive wage of $23.00 per hour along with comprehensive benefits.

Qualifications

• Must pass a skills-based assessment called 'Criticall'.
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
• Ability to adapt in a dynamic work environment.

Responsibilities

• Handle calls for service; intake of media and emergency calls.
• Submit incident reports for input and approval.
• Ensure effective response to incidents and alarms.

Skills

Analytic and critical thinking

Proficient in Microsoft Office

Effective oral and written communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Associate degree in Criminal Justice or related field

Tools

Access Control systems (e.g., ProWatch)

CCTV/Video Management systems (e.g., MaxPro)

Job description

Join to apply for the Dispatch/Surveillance Ambassador role at GardaWorld.

GardaWorld Security Services is hiring a GSOC Surveillance Ambassador.

What’s in it for you

• Site location: Richmond, VA
• Set schedule: TBA, 40 hours per week
• Competitive hourly wage of $23.00 per hour (DailyPay available for GardaWorld employees)
• Comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement savings plan with employer matching contributions, paid time off, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; submit incident reports for input and approval
• Notify elevation, upon approval (mass notification/Everbridge)
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center
• Receive and respond to emergency and non‑emergency calls from employees, outside vendors, law enforcement, and security field force via telephone, automated alarm monitoring, and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting)

BASIC QUALIFICATIONS

Formal Education, Licenses, and Certifications Required

• Must pass a skills‑based assessment called "Criticall," administered after successful completion of the interview process.
• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Type and Length of Specific Experience Required

• Work experience must include the following:
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problem solving
• Demonstrated high level of competency with advanced computer systems (hardware, software, and networks)
• Ability to communicate effectively with IT and security systems professionals
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required

• Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication
• Planning and organizing
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Advanced creativity
• Multi‑tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

Other Related Attributes that Would Enhance Hiring Consideration

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in one or more of the following:
• Customer service
• Dispatch operations
• Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
• Access Control/ID systems (e.g., ProWatch)
• Alarm Receiving Automation software (e.g., Onyx Works)
• Incident Management and computer‑assisted dispatch software
• CCTV/Video Management systems (e.g., MaxPro)
• Mass Notification systems (specifically, Everbridge)
• Business Intelligence and Travel Tracking (e.g., iJet and NC4)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment

Physical Requirements and Environment

• Environment: Office; minimal to no exposure to extreme temperatures expected
• Major activity: Working on PC and using telephone/radio while sitting
• Physical efforts: Limited, including some standing, bending, limited stretching and reaching
• Must submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.