GSMR Onboard Sales

American Heritage Companies; Bryson City (NC); On-site; USD 21,000 - 23,000; Part time

Job summary

Great Smoky Mountains Railroad is seeking an Onboard Sales associate in Bryson City, NC. The role focuses on selling retail merchandise, sharing railroading knowledge, and delivering excellent customer service aboard trains.

The position is seasonal with non-exempt/hourly status. Compensation ranges from $15 to $17 per hour plus commissions, with opportunities to meet sales targets and contribute to guest satisfaction.

Qualifications

• Proven ability in selling, negotiating, and communicating effectively to drive sales and enhance customer satisfaction.
• 0Must be able to interact effectively with coworkers and passengers, possessing good interpersonal skills.
• Available to work a variety of shifts, including weekends and holidays.
• Must pass a pre-employment background check.
• Capable of handling cash and daily reporting.

Responsibilities

• Interact with passengers to provide suggestive sales and promote retail merchandise.
• Manage time onboard to ensure all passengers have opportunity to purchase.
• Assist in passenger boarding and de-boarding as requested.
• Demonstrate understanding of sales targets and strive to meet goals.
• Provide customer service and answer passenger questions.
• Maintain onboard inventory and records; communicate with retail leadership on sales.
• Maintain professional appearance in GSMR uniform.
• Provide regional history and railroading knowledge to passengers.
• Support flexibility with assigned work schedules.
• Other duties assigned.

Skills

Sales skills

Interpersonal skills

Public speaking

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

POS systems (Square)

Microsoft Forms

QR code scanning

Job description

Job Details

Job Location: BRYSON CITY, NC 28713
Position Type: Seasonal
Division/Department: Food & Beverage
Job Title: Onboard Sales
Reports To: Food & Beverage Management
Type of position: Non-Exempt/Hourly
Employee Classification: Seasonal
Location: Bryson City, North Carolina
Compensation: $15-$17 plus Commissions

Job Summary

The Onboard Sales associate interacts with passengers, providing railroading knowledge, stories, and regional history while promoting and selling retail merchandise. The role focuses on achieving sales goals and delivering excellent customer service.

Essential Duties and Responsibilities

• Interact with passengers to provide suggestive sales and promote retail merchandise.
• Manage time effectively onboard the train to ensure all passengers have the opportunity to make a purchase.
• Assist in passenger boarding and de-boarding, as requested.
• Demonstrate a strong understanding of sales targets and consistently strive to meet or exceed these goals through effective sales techniques and customer engagement.
• Answer passenger questions and provide customer service.
• Complete required paperwork and recordkeeping in a timely manner, ensuring communication with retail leadership on product sales and analysis.
• Always maintain a professional appearance in GSMR-issued uniform.
• Provide regional history, stories, and railroading knowledge to passengers, as requested.
• Demonstrate an ability to maintain dependable work attendance and flexibility with assigned work schedules.
• Maintain and organize onboard inventory in designated storage areas.
• Comply with GSMR policies, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings.
• Ensure that all guest wishes are met as far as reasonably possible.
• Other duties assigned.

Work Environment

• Work on and off the train directly with the public in varied terrain in all weather during both daylight and dark hours.
• Must be able to stand, walk, and perform job functions up to 10 hours per day on and off a moving train.
• Must be able to work a flexible schedule, including holidays, weekends, and nights dictated by train schedule and department needs.
• Able to work long days and may require prolonged standing and lifting of objects up to 50 lbs.

Qualifications

• Proven ability in selling, negotiating, and communicating effectively to drive sales and enhance customer satisfaction.
• Must be able to interact effectively with coworkers and passengers, possessing good interpersonal skills.
• Available to work a variety of shifts, including weekends and holidays.
• Must be able to constantly improve and adapt to changes easily.
• Must meet minimum weekly/monthly sales goals.
• Preferred knowledge of Appalachian history, GSMR, and regional railroading history.
• Preferred experience with customer service, guest service, and/or retail sales.
• Must be able to maintain balance and stability while traveling on a moving train.
• Must be comfortable with public speaking and interacting with large groups of people without amplification.
• Ability to transport merchandise for restocking and maneuver a small cart or carry a stocked bag throughout a moving train.
• Proficiency in using technology, including but not limited to Microsoft Forms, scanning QR codes, and POS systems such as Square Up.
• Must pass a pre-employment background check.
• Capacity for cash handling and daily reporting skills.