GSC: Delivery Enablement Manager

HSBC; Town of Poland (NY); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Healthcare

Pension and life assurance

Multisport card

Private medical care

One-time home office set-up (up to 800

Employee assistance program

CSR initiatives

Nursery and kindergarten discounts

Training and education support

Social fund

Free parking

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. is seeking a Delivery Enablement Manager (Business Manager) to join UK Change Execution & Performance.

The role will support the transformation hub with governance, planning, reporting and people coordination across the team in a dynamic global matrix environment. Ideal candidates bring 5+ years in business support or PMO, strong stakeholder management, and experience with Agile delivery.

Qualifications

• At least 5 years of relevant experience in Business Support or a similar role.
• Experience managing Programmes and Projects in an Agile environment; working knowledge of Jira and Confluence, PMO processes and best practice techniques.
• Experience working within Value Streams and/or strong understanding of the UK market, with proven programme/project management experience preferred.
• Excellent written and verbal communications skills, excellent analytical and problem-solving skills.
• Strong stakeholder management skills, with the ability to collaborate, challenge constructively, and influence across teams, highly organised, proactive, and able to manage multiple priorities independently in a fast-paced environment.
• Experience with management and collaboration tools such as Jira, Confluence, Clarity, Excel, PowerPoint; knowledge of the HSBC Change Framework preferred.
• SAFe Agilist, MoP, PMP, Prince2 training or certification is an advantage.

Responsibilities

• Track progress against department priorities and budget commitments; identify risks, issues, and dependencies, and elevate where needed.
• Coordinate and support day-to-day hub priorities
• Prepare high-quality management information, presentations, reports, and executive updates for department stakeholders
• Support budget management processes, including forecasting, headcount tracking, cost oversight
• Support leadership with reviews, audit and control actions, and remediation tracking where required
• Support onboarding of new team members
• Foster clear communication across the team and other functions
• Help improve operating effectiveness by identifying opportunities to simplify processes, strengthen management routines, and embed better ways of working.

Skills

Business Support

PMO processes

Stakeholder management

Agile

Tools

Jira

Confluence

Excel

PowerPoint

Clarity

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

HSBC Service Delivery (Polska) Sp. z o.o., part of HSBC Holdings plc, is looking for a Delivery Enablement Manager (Business Manager) to join UK Change Execution & Performance.

The Business Manager will support the effective running of the transformation hub, ensuring strong business management, governance, planning, reporting, financial oversight, and people coordination across the team. The role acts as a trusted partner to the Hub Lead, helping manage day-to-day priorities, leadership routines, stakeholder engagement, and execution of the wider transformation agenda. This role is expected to scale over time, expanding to provide broader Value Stream/Sub-Value Stream (VS/SVS) support in the future.

This role is ideal for a creative and curious colleague who is comfortable operating in an evolving environment, possesses strong business management, communication skills, PMO, and organisational skills, and can operate confidently within a complex global matrix. The successful candidate will help drive operational discipline across the hub, improve ways of working, support delivery governance, and enhance both colleague and stakeholder experience.

If you have some Banking / Financial Services and change delivery / programme management office experience and wish to progress your career to the next level in a large global organisation, let us have a conversation.

What you’ll do

• Track progress against department priorities and budget commitments; identify risks, issues, and dependencies, and elevate where needed,
• Coordinate and support day-to-day hub priorities
• Prepare high-quality management information, presentations, reports, and executive updates for department stakeholders,
• Support budget management processes, including forecasting, headcount tracking, cost oversight
• Support leadership with reviews, audit and control actions, and remediation tracking where required
• Support onboarding of new team members,
• Foster clear communication across the team and other functions,
• Help improve operating effectiveness by identifying opportunities to simplify processes, strengthen management routines, and embed better ways of working.

What you need to have to succeed in this role

• At least +5 years of relevant experience, with a proven track record in Business Support or a comparable role,
• Understanding the management of Programmes and Projects in an Agile way; including working knowledge of Jira and Confluence, PMO processes and best practice techniques,
• Experience working within Value Streams and/or a strong understanding of the UK market, with proven programme/project management experience preferred,
• Excellent written and verbal communications skills, excellent analytical and problem-solving skills,
• Strong stakeholder management skills, with the ability to collaborate, challenge constructively, and influence across teams, highly organised, proactive, and able to manage multiple priorities independently in a fast-paced environment,
• Confidence in facilitating meetings, coordinating actions, and driving accountability across stakeholders.
• Experience with management and collaboration tools such as Jira, Confluence, Clarity, Excel, PowerPoint, and other reporting/dashboard tools, knowledge of the HSBC Change Framework preferred,
• SAFe Agilist, MoP, PMP, Prince2 training or certification is an advantage.

What we offer

The pay range for this role is 15109 PLN - 19000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only).
• Telephone screen (for external candidates only).
• Job interview with the hiring manager.

You’ll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [e-mail]

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