Growth Support Specialist, Enterprise & GMN

Global Business Travel Group; Chicago (IL); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

Amex GBT in Chicago seeks a detail-oriented data management professional to maintain contact and account data in Salesforce and prospecting tools, ensuring data integrity and supporting list validation. The role emphasizes accuracy and efficiency in a fast-paced environment.

You will build outreach sequences, research priority accounts, and generate weekly analytics, while supporting SDRs and the Enterprise Growth team with ad-hoc projects and resources.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong organizational skills with attention to detail.
• Willingness to work in a fast-paced sales environment.

Responsibilities

• Data management and hygiene: clean and maintain data in Salesforce and prospecting tools.
• Accurate record-keeping across systems with precision.
• Validate prospect lists before SDR outreach.
• Build and update outreach sequences according to best practices.
• Research priority accounts and prepare buying-group maps.
• Pull weekly activity, meeting, and pipeline reports for leadership.
• Create and maintain presentations, playbooks and call guides.
• Organize tools, rosters, trackers, and onboarding with accounts.
• Support campaigns, contests, and cold-calling for lists.
• Assist Enterprise/Strategic Growth with ad-hoc projects.

Skills

Extremely organized

Hungry and hardworking

Coachable

Trusted

Detail-oriented

Flexible

Excel skills

PowerPoint/Slides

Salesforce exposure

CRM experience (internship)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Data Management & Hygiene – Clean and maintain contact and account data in Salesforce and prospecting tools, including removing duplicates, updating missing fields, and removing outdated records.
• Accurate Record Keeping – Enter and update records, lists, and activity details with precision to ensure data integrity across all systems.
• List Validation & Preparation – Review and validate prospect lists before they reach SDRs to ensure quality and accuracy.
• Sequence Building & Optimization – Build and update outreach sequences in the sales engagement platform according to specifications and best practices.
• Research & Account Intelligence – Research priority accounts and contacts to ensure SDRs and sales partners are prepared with relevant buying-group maps and account briefs.
• Reporting & Analytics – Pull weekly activity, meeting, and pipeline reports for team leadership to track performance and identify trends.
• Content & Resource Development – Build, format, and maintain presentations, one-pagers, playbooks, call guides, and shared team resources.
• Operational Support – Organize team tools, rosters, trackers, and spreadsheets; schedule meetings, trainings, and team events; and manage SDR onboarding with accounts and tools.
• Campaign & Initiative Support – Support call blitzes, contests, recognition programs, and make cold calls when needed for campaigns and list validation.
• Strategic Enablement – Take on ad-hoc projects and support needs for the Enterprise and Strategic Growth team to free leaders to focus on coaching and leadership.

What We’re Looking For

• Bachelor’s degree, or graduating within the next six months, or equivalent experience
• Extremely organized: you keep many things moving and nothing gets dropped
• Hungry and hardworking: you are willing to outwork people to earn your next role
• Coachable: you ask for feedback and act on it fast
• Trusted: you handle confidential information with discretion
• Detail-oriented: you take pride in getting the small things right
• Flexible: no task is too small, and you are comfortable when the work changes day to day
• Strong Excel or Google Sheets skills
• Comfortable with PowerPoint or Google Slides
• Exposure to Salesforce or another CRM
• Internship or part-time experience in sales, recruiting, customer service or another fast-paced role

Location

Chicago, Illinois, United States

Base Salary Range

The US national base salary range for this position is from

$60,200.00 - $111,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;