Growth Support Specialist, Enterprise & GMN

American Express Company; Chicago (IL); On-site; USD 60,000 - 112,000; Full time

Job summary

American Express Global Business Travel in Chicago is seeking a highly organized and proactive professional to manage data hygiene, accurate record keeping, and campaign support across Salesforce and sales tools. You will build, validate, and optimize outreach sequences, and prepare priority accounts and briefs for SDRs and sales partners.

The role emphasizes data integrity, reporting, and collaborative enablement within the Enterprise and Strategic Growth teams.

Qualifications

• Bachelor's degree, or graduating within the next six months, or equivalent experience
• Extremely organized: you keep many things moving and nothing gets dropped
• Hungry and hardworking: you are willing to outwork people to earn your next role
• Coachable: you ask for feedback and act on it fast
• Trusted: you handle confidential information with discretion
• Detail-oriented: you take pride in getting the small things right
• Flexible: no task is too small, and you are comfortable when the work changes day to day
• Strong Excel or Google Sheets skills
• Comfortable with PowerPoint or Google Slides
• Exposure to Salesforce or another CRM
• Internship or part-time experience in sales, recruiting, customer service or another fast-paced role

Responsibilities

• Data Management & Hygiene – Clean and maintain contact and account data in Salesforce and prospecting tools, including removing duplicates, updating missing fields, and removing outdated records.
• Accurate Record Keeping – Enter and update records, lists, and activity details with precision to ensure data integrity across all systems.
• List Validation & Preparation – Review and validate prospect lists before they reach SDRs to ensure quality and accuracy.
• Sequence Building & Optimization – Build and update outreach sequences in the sales engagement platform according to specifications and best practices.
• Research & Account Intelligence – Research priority accounts and contacts to ensure SDRs and sales partners are prepared with relevant buying-group maps and account briefs.
• Reporting & Analytics – Pull weekly activity, meeting, and pipeline reports for team leadership to track performance and identify trends.
• Content & Resource Development – Build, format, and maintain presentations, one-pagers, playbooks, call guides, and shared team resources.
• Operational Support – Organize team tools, rosters, trackers, and spreadsheets; schedule meetings, trainings, and team events; and manage SDR onboarding with accounts and tools.
• Campaign & Initiative Support – Support call blitzes, contests, recognition programs, and make cold calls when needed for campaigns and list validation.
• Strategic Enablement – Take on ad-hoc projects and support needs for the Enterprise and Strategic Growth team to free leaders to focus on coaching and leadership.

Skills

Extremely organized

Hungry and hardworking

Coachable

Trusted

Detail-oriented

Flexible

Education

Bachelor's degree

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Salesforce

Job description

What You'll Do

• Data Management & Hygiene – Clean and maintain contact and account data in Salesforce and prospecting tools, including removing duplicates, updating missing fields, and removing outdated records.
• Accurate Record Keeping – Enter and update records, lists, and activity details with precision to ensure data integrity across all systems.
• List Validation & Preparation – Review and validate prospect lists before they reach SDRs to ensure quality and accuracy.
• Sequence Building & Optimization – Build and update outreach sequences in the sales engagement platform according to specifications and best practices.
• Research & Account Intelligence – Research priority accounts and contacts to ensure SDRs and sales partners are prepared with relevant buying-group maps and account briefs.
• Reporting & Analytics – Pull weekly activity, meeting, and pipeline reports for team leadership to track performance and identify trends.
• Content & Resource Development – Build, format, and maintain presentations, one-pagers, playbooks, call guides, and shared team resources.
• Operational Support – Organize team tools, rosters, trackers, and spreadsheets; schedule meetings, trainings, and team events; and manage SDR onboarding with accounts and tools.
• Campaign & Initiative Support – Support call blitzes, contests, recognition programs, and make cold calls when needed for campaigns and list validation.
• Strategic Enablement – Take on ad-hoc projects and support needs for the Enterprise and Strategic Growth team to free leaders to focus on coaching and leadership.

What We’re Looking For

• Bachelor's degree, or graduating within the next six months, or equivalent experience
• Extremely organized: you keep many things moving and nothing gets dropped
• Hungry and hardworking: you are willing to outwork people to earn your next role
• Coachable: you ask for feedback and act on it fast
• Trusted: you handle confidential information with discretion
• Detail-oriented: you take pride in getting the small things right
• Flexible: no task is too small, and you are comfortable when the work changes day to day
• Strong Excel or Google Sheets skills
• Comfortable with PowerPoint or Google Slides
• Exposure to Salesforce or another CRM
• Internship or part-time experience in sales, recruiting, customer service or another fast-paced role

Location: Chicago, Illinois, United States

The US national base salary range for this position is from $60,200.00 - $111,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

#TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;”