Growth-Oriented Customer Service Specialist (Inside Sales)

American Aluminum Extrusion Company; Roscoe Township (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Holidays

Paid Time Off

Short-Term Disability

Long-Term Disability

Perfect Attendance Bonus

Employee Referral Program

Job summary

American Aluminum Extrusion Company is seeking a Customer Service Representative in Illinois. This role serves as the primary contact for customers, coordinating sales orders from entry through shipment and maintaining accurate records to support sales growth.

The position emphasizes strong communication, proactive outreach, and cross-functional collaboration in a fast-paced manufacturing environment with comprehensive benefits and career growth opportunities.

Qualifications

• Strong verbal and written communication skills essential for customer interactions.
• Excellent customer service and relationship-building abilities.
• Sales experience and ability to identify new opportunities.
• Strong organization and time-management skills.
• Ability to remain flexible, professional, and effective in a fast-paced environment and under pressure.

Responsibilities

• Manage customer accounts and maintain accurate records of interactions, inquiries, complaints, transactions, and resolutions.
• Build with new and existing customers.
• Make outbound calls to promote products, reconnect with previous customers, and identify sales opportunities.
• Work with internal departments to communicate and resolve customer needs.
• Crosstrain and assist with other duties as assigned.

Skills

Communication skills

Customer relationship

Sales experience

Organizational skills

Time management

Adaptability under pressure

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Aluminum Extrusion Company is seeking a Customer Service Representative in Illinois. This role serves as the primary contact for customers, coordinating sales orders from entry through shipment and maintaining accurate records to support sales growth.

The position emphasizes strong communication, proactive outreach, and cross-functional collaboration in a fast-paced manufacturing environment with comprehensive benefits and career growth opportunities.