Growth-Oriented Customer Relations Specialist – Insurance

State Farm; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

Growth potential/Opportunity for avanc

PTO

Valuable career-building experience

License Renewal compensation

Hiring Bonus

Job summary

State Farm Agent Team Member in Milwaukie, OR is seeking a Customer Relations Representative to deliver exceptional client experiences and support an agency’s growth. The role involves customer inquiries, policy discussions, and coordination with team members to meet community needs.

The position emphasizes customer service, licensing by the first day, and potential for advancement within the office. Compensation is in the $40,000–$60,000 range per year.

Qualifications

• Insurance licenses required by first day of employment.
• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Comfortable communicating via email, phone and text.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Occasional Saturday work expectation for half day.

Skills

Customer service

Excellent communication

Problem-solving

Sales-minded

Job description

State Farm Agent Team Member in Milwaukie, OR is seeking a Customer Relations Representative to deliver exceptional client experiences and support an agency’s growth. The role involves customer inquiries, policy discussions, and coordination with team members to meet community needs.

The position emphasizes customer service, licensing by the first day, and potential for advancement within the office. Compensation is in the $40,000–$60,000 range per year.