Senior Manager Client Services Ops - Growth

Paylocity; Schaumburg (IL); On-site; USD 98,400 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Annual bonus

Job summary

Paylocity is seeking a Senior Manager Client Services Ops based in Schaumburg, IL. This full-time in-office role requires overseeing a team to ensure exceptional customer service delivery while enhancing employee development and retention.

The ideal candidate will possess a Bachelor's degree and over 5 years of operational management experience, fostering a culture of engagement. Compensation includes a salary range of $98,400 - $170,000/year plus benefits.

Qualifications

• 5+ years in an operational management role in a high-volume environment.
• Experience with Lean Six Sigma process improvement methodology.
• Strong communication skills with external parties.

Responsibilities

• Manage execution of strategic initiatives to meet service level agreements.
• Build a culture of engagement and accountability.
• Develop and report Key Performance Indicators to senior management.

Skills

Operational management

Employee development/training

Communication skills

Data-focused approach

Education

Bachelor's degree

Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by offering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type

Full‑time

Location

This is a 100% in‑office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

Position Overview

The Senior Manager Client Services Ops oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed. The Senior Manager plays a critical role in leading and directing teams to ensure exceptional customer service delivery and retention of our clients. The role will work collaboratively with leaders within the department and across the organization. This role is not only dedicated to our commitment to servicing our clients, but also growing our team leads and managers within the service organization and the Growth client segment.

Help our award‑winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem‑solving skills to shape the way others see Paylocity.

Responsibilities

• Managing the execution of strategic initiatives to achieve expected goals and meet committed service level agreements.
• Building a culture of engagement and accountability. Responsible for personnel staffing, morale, measurement, decreasing turnover and employee development.
• Responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management.
• Responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them.
• Ensuring effective communication between Account Managers and all internal and external partners, both verbally and in writing. Provide necessary coaching when necessary.
• Leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget.
• Key examples include customer retention, employee retention, and customer satisfaction.

Education and Experience

• Bachelor's degree required.
• 5+ years in an operational management role in a high‑volume environment.
• Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
• Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology (such as Lean Six Sigma), is required.
• Experience managing employees working on both task oriented and project driven tasks is a strong plus.
• Experience managing tasks in a matrix project management environment is a strong plus.
• Experience developing and driving adoption of cross‑departmental processes preferred.
• Experience collecting data and driving development priorities using a data‑focused approach is a plus.
• Experience working with payroll and/or HR data a huge plus!
• Extensive experience with a multi‑customer product required.
• Demonstrated use of a Process Improvement methodology is required.
• Strong communication skills with external parties required.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Equal‑Opportunity Employer

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail].

Compensation and Benefits

The base pay range for this position is $98,400 - $170,000/yr; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits including medical, dental, vision, life, disability, 401(k) match, and other perks that support you, your family, and your finances.