Enterprise Client Services Ops Leader

Menlo Ventures; Schaumburg (IL); On-site; USD 74,600 - 120,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock units

Comprehensive benefits

Job summary

A client services company based in Schaumburg is seeking a Client Services Manager Ops to lead a team focused on client satisfaction and retention. This pivotal role involves developing strategies to address client needs, guiding Account Managers, and driving exceptional customer service. Successful candidates will possess a Bachelor’s degree, leadership experience, and proficiency in HCM technologies. The position offers a base salary of $74,600 - $120,000 per year, with additional performance rewards.

Qualifications

• Bachelor’s degree required.
• 2+ years leadership experience in customer service.
• Experience using reporting and metrics as a key part of the job.

Responsibilities

• Develop strategies for client satisfaction and retention.
• Lead and manage a team of Account Managers.
• Collaborate with cross-functional partners.

Skills

Leadership

Customer service

Problem-solving

Interpersonal skills

MS Office proficiency

Flexibility

Education

Bachelor’s degree

2+ years leadership experience

Experience with payroll or HCM software

Knowledge of reporting and metrics

Tools

HCM software

MS Excel

Job description

A client services company based in Schaumburg is seeking a Client Services Manager Ops to lead a team focused on client satisfaction and retention. This pivotal role involves developing strategies to address client needs, guiding Account Managers, and driving exceptional customer service. Successful candidates will possess a Bachelor’s degree, leadership experience, and proficiency in HCM technologies. The position offers a base salary of $74,600 - $120,000 per year, with additional performance rewards.