Growth-Minded Membership & Programs Coordinator

CENTERS, LLC; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

CENTERS, LLC is seeking a Coordinator - Membership Services to operate on-site at Johns Hopkins University Homewood Campus. You will supervise student staff, drive membership sales, handle program registrations, and deliver strong customer service to members and guests.

The role emphasizes revenue growth, retention initiatives, and reporting to CENTERS and the client, with responsibilities spanning uniforms, inventory, budgeting, and policy support.

Qualifications

• Bachelor’s degree required or 4+ years of work experience.
• At least 2 years of progressive experience.
• Demonstrated experience within member management software.
• Demonstrated experience with customer service.

Responsibilities

• Process and audit member services and registration paperwork and billing; reconcile monthly payments.
• Drive membership revenue through proactive sales, upselling, and promotions to increase conversions.
• Lead membership retention including database management, renewals, and rewards tracking.
• Oversee inventory and management of staff uniforms, branding, and stock levels.
• Prepare reports and data for the client and CENTERS central office.

Skills

Leadership

Customer service

Communication

Teamwork

Sales & upselling

Budget awareness

Education

Bachelor’s degree or 4+ years experience

Job description

CENTERS, LLC is seeking a Coordinator - Membership Services to operate on-site at Johns Hopkins University Homewood Campus. You will supervise student staff, drive membership sales, handle program registrations, and deliver strong customer service to members and guests.

The role emphasizes revenue growth, retention initiatives, and reporting to CENTERS and the client, with responsibilities spanning uniforms, inventory, budgeting, and policy support.