Growth-Focused Relationship Banker

Valley National Bank; Pell City (AL); Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

Valley National Bank is seeking a Teller to strengthen customer relationships and drive growth through proactive cross selling and exceptional service. You will handle routine transactions, promote online/mobile banking, and educate customers on products and services, while supporting branch staff and adhering to policy.

Open new accounts, discuss loan products, and participate in community events and CRA initiatives, ensuring accurate cash handling and compliance with regulations.

Responsabilidades

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Descripción del empleo

Valley National Bank is seeking a Teller to strengthen customer relationships and drive growth through proactive cross selling and exceptional service. You will handle routine transactions, promote online/mobile banking, and educate customers on products and services, while supporting branch staff and adhering to policy.

Open new accounts, discuss loan products, and participate in community events and CRA initiatives, ensuring accurate cash handling and compliance with regulations.