Growth-Driven Auto Service Advisor

Woodhouse Auto Group; Bellevue, Northern (NE, KY); Hybrid; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Long-term and Short-term Disability

401K Plan with company match

Paid Time Off

Paid Holidays

Bereavement Pay

Employee Assistance Program

New Employee Referrals Bonus

Customer Referral Bonus

Employee of the Month Bonus

Employee Appreciation Week

Employee Discounts

Woodhouse Family Insurance

Growth Potential

Tuition Assistance Program

Woodhouse University

Automotive Technician Paid Training

Job summary

Woodhouse Auto Family in Bellevue, NE is seeking an Automotive Service Advisor to join our team. You will be the liaison between customers and our service technicians, ensuring accurate repair orders and timely updates on repairs.

This full-time position offers a Monday–Friday schedule, a commission-based compensation structure, and access to a comprehensive benefits package designed to support you and your family.

Qualifications

• Must have a valid driver’s license.
• Must have a clean driving record.
• Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
• Writes up customer’s vehicle problems accurately and clearly on repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications and technicians’ findings.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Checks manufacturer site for open recalls, special messages for warranty, or restrictions to the VIN number.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time" - and checks with dispatcher, if necessary.
• Obtains customer’s signature on repair orders and provides customers with a copy.
• Establishes customer’s method of payment and obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
• You will be responsible for other duties as assigned.

Job description

Woodhouse Auto Family in Bellevue, NE is seeking an Automotive Service Advisor to join our team. You will be the liaison between customers and our service technicians, ensuring accurate repair orders and timely updates on repairs.

This full-time position offers a Monday–Friday schedule, a commission-based compensation structure, and access to a comprehensive benefits package designed to support you and your family.