Automotive Express Service Advisor - CDJR

Woodhouse Auto Group; Blair (NE); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401K Plan with company match

Paid Time Off

Paid Holidays

Employee Discounts

Training Programs

Tuition Assistance

Job summary

Woodhouse Auto Family is seeking an Express Auto Service Advisor for our CDJR Express Lane in Blair, NE. You will be the primary contact for customers seeking quick maintenance, identify needs, and communicate service options clearly throughout the process.

The role offers a full-time schedule (Mon-Fri 7:30AM-5:30PM) with $15 hourly pay plus 5% commission on individual gross, plus a robust benefits package and growth opportunities.

Qualifications

• Customer-facing role requiring clear communication with customers.
• Ability to explain repairs and recommended services to customers.

Responsibilities

• Greets customers and documents vehicle issues.
• Explains repairs and obtains authorization.
• Prepares estimates for labor and parts.
• Maintains a clean and professional service area.
• Coordinates with dispatcher to meet promised times.

Skills

Customer service

Communication

Organized

Driver's license

Job description

Automotive Express Service Advisor - CDJR

Position Title: Automotive Service Advisor - Express Lane
Company: Woodhouse Auto Family
Service Center Location: CDJR - 2171 Lincoln Hwy, Blair, NE 68008
Position Type: Full-Time
Schedule: Monday - Friday 7:30AM - 5:30PM
Compensation: $15 Hourly+ 5% commission on individual total gross on labor, parts and sublet minus discounts
*Competitive pay based on experience and skills.

Company Benefits for Full-Time Employees:

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program
• New Employee Referrals Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts: Includes vehicles, parts, services.
• Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
• Growth Potential: Opportunities to be promoted within our company.
• Tuition Assistance Program: Automotive Technology or Collision Repair.
• Woodhouse University: Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.

We are seeking a customer-focused and organized Express Auto Service Advisor to join our automotive service team. In this role, you will be the primary point of contact for customers seeking quick, routine vehicle maintenance. You'll ensure an exceptional service experience by accurately identifying customer needs, recommending appropriate services, and maintaining clear communication throughout the service process.

Why Join Woodhouse?

At Woodhouse, you're not just an employee-you're part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you'll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Requirements:

• At least 18 years old
• Valid Driver's License with acceptable driving record
• Post offer screenings:
  • Background check
  • Drug screening

Duties:

• Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications and technicians' findings.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time" - and checks with dispatcher, if necessary.
• Obtains customer's signature on repair orders and provides customers with a copy.
• Establishes customer's method of payment and obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
• Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area and customer waiting area clean.

Requirements:

Background Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings: As part of the employment process, we're committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer: We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.