Growth-Driven Account Manager for Customer Success

Bevi; Boston (MA); On-site; USD 88,000 - 109,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible PTO

Parental leave

Job summary

Bevi is hiring an Associate Account Manager in Boston to support a growing customer community in direct-to-consumer markets. You will manage a portfolio, drive upgrades, and foster long-term loyalty with proactive outreach and responsive service.

You'll be the main contact for accounts, collaborate with Sales, Operations, and Marketing, and use Salesforce to track activity and renewals. Join a mission-driven team focused on sustainability and growth.

Qualifications

• 1–2 years of experience in account management, customer success, or a client-facing role.
• Strong relationship-building and communication skills.
• Organized, proactive, and able to manage multiple priorities.

Responsibilities

• Manage a portfolio of customers, ensuring satisfaction and retention.
• Identify opportunities for upgrades, expansions, or new product adoption within existing accounts.
• Build relationships with key contacts and be their go-to resource for Bevi product knowledge.
• Maintain regular touchpoints with customers via email, phone, and video check-ins.
• Track all account activity and renewal data in Salesforce with precision.
• Partner with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities.
• Participate in trainings to build consultative selling and customer success skills.

Skills

Relationship-building

Communication

Account management

Organizational skills

CRM experience

Tools

Salesforce

Job description

Bevi is hiring an Associate Account Manager in Boston to support a growing customer community in direct-to-consumer markets. You will manage a portfolio, drive upgrades, and foster long-term loyalty with proactive outreach and responsive service.

You'll be the main contact for accounts, collaborate with Sales, Operations, and Marketing, and use Salesforce to track activity and renewals. Join a mission-driven team focused on sustainability and growth.