Growth & Customer Experience Executive

Earlsheating; Bolingbrook (IL); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

Tuition reimbursement

401(k) plan with company match

Job summary

TR Miller Heating, Cooling, Plumbing and Electrical seeks a Director of Growth & Customer Operations at their Bolingbrook location. This executive role involves overseeing Marketing, Call Center, Inside Sales, and Customer Experience, ensuring the delivery of exceptional customer journeys.

The successful candidate will have over 10 years of leadership experience in large organizations and will play a critical role in shaping the company's growth strategy. A competitive salary of $160,000 - $200,000 plus bonuses is offered, along with comprehensive health benefits and opportunities for career advancement.

Qualifications

• 10+ years of progressive leadership experience, managing multiple business functions.
• Experience with P&L management and strategic planning.
• Demonstrated success in organizational change through technology and process improvements.

Responsibilities

• Lead Marketing, Call Center, Inside Sales, and Customer Experience teams.
• Drive profitable revenue growth and exceptional customer experiences.
• Develop and implement systems, dashboards, and KPI scorecards.

Skills

Leadership experience

Change management

Financial acumen

Analytical skills

Communication

Education

Master's in Business or related field

Job description

TR Miller Heating, Cooling, Plumbing and Electrical seeks a Director of Growth & Customer Operations at their Bolingbrook location. This executive role involves overseeing Marketing, Call Center, Inside Sales, and Customer Experience, ensuring the delivery of exceptional customer journeys.

The successful candidate will have over 10 years of leadership experience in large organizations and will play a critical role in shaping the company's growth strategy. A competitive salary of $160,000 - $200,000 plus bonuses is offered, along with comprehensive health benefits and opportunities for career advancement.