Groups Sales Lead Hand

Priority Dispatch Corp.; Mount Washington (KY); On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Free Seasons Pass

Family passes

Referral bonuses

Resort discounts

Job summary

Mount Washington Alpine Resort is seeking a detail-focused Groups Sales Lead to join our team. You’ll report to the Groups Manager and help run group bookings—from educational visits to corporate events—while delivering memorable mountain experiences for guests.

This seasonal, on-site role suits someone who thrives in a fast-paced setting, brings order to moving pieces, and approaches tasks with care and accuracy. Availability on select weekends from January to March is required.

Qualifications

• Strong organizational and time-management abilities with task prioritization.
• Keen eye for detail and accuracy in booking data.
• Proficient with Microsoft Word/Excel; Axess experience is an asset.
• Calm, focused, solutions-oriented in a busy environment.
• Proactive problem-solver with good decision-making.
• Ability to work independently while contributing to the team.
• Previous sales experience is an asset.

Responsibilities

• Support the Groups Manager with day-to-day administrative tasks.
• Build relationships with clients via email, phone, and in person.
• Coordinate with Alpine and Nordic teams to ensure smooth group experiences.
• Keep the Group Tracker accurate and up-to-date for planning.
• Monitor inquiries and changes; follow up within 72 hours.
• Coordinate food and beverage requirements with the F&B team.
• Work with Rentals Manager to communicate group details and changes.
• Provide hands-on sales and guest support during group visits.

Skills

Organizational skills

Time-management

Detail-oriented

Sales experience

Independent worker

Communication

Tools

Microsoft Word

Microsoft Excel

Axess

Job description

Job Title: Group Sales Lead HandStatus: SeasonalReports to: Group Sales ManagerSalary: $19-21 per hourAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferSupportive team environment with mentoring and training.Opportunities for career growth and certification support.Modern tools and technology.A FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob Summary:We’re looking for an organized, detail-focused Groups Sales Lead Hand to join our growing team at Mount Washington Alpine Resort. Reporting to the Groups Manager, you’ll help keep group bookings running smoothly—from educational visits to corporate events—while supporting the team in creating seamless, memorable mountain experiences for every guest.This role is ideal for someone who thrives in a fast-paced environment, enjoys bringing order to moving pieces, and approaches each task with care and accuracy. Availability to work select weekends from January through March is required to support our busiest season.Role Responsibilities:Support the Groups Manager with day-to-day administrative tasks, keeping communication open and the team connected.Build positive relationships with clients throughout every stage of their booking—by email, phone and in person during their visit.Stay closely connected with our Alpine and Nordic teams, including Snow School Dispatch, to help each group experience run smoothly.Keep the Group Tracker accurate and up to date, giving departments the information they need to plan for upcoming business volumes.Monitor booking inquiries and changes, providing friendly and helpful follow-up within 72 hours.Coordinate food and beverage requirements with the F&B team.Work with the Rentals Manager to communicate group preset details and any activity changes.Provide hands-on sales and guest support during group visits, helping create a seamless experience from arrival to departure.Qualifications:Strong organizational and time-management skills, with the ability to prioritize competing tasks and meet deadlines.A thoughtful eye for detail and a commitment to accuracy.Confidence using Microsoft Office, including Word and Excel; experience with Axess is an asset.The ability to stay calm, focused and solutions-oriented in a busy, high-volume environment.A proactive approach to problem-solving and the confidence to make thoughtful decisions.The ability to work independently while also contributing positively to a collaborative team.Previous sales experience is an asset.Resort Conditions:Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!