Group & Wholesale Booking Specialist

Landry's, LLC.; Las Vegas (NV); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Landry's, LLC. is seeking a Group and Wholesale Agent in Las Vegas to liaison between Sales, Convention Services, group coordinators and the hotel inventory system. You will receive, review, process, and accommodate all group business, wholesale, extranet, and third-party business.

The role requires reviewing and building group bookings, adjusting blocks, processing listings, and verifying billing and VIPs. Strong communication and leadership skills are required for seamless group operations.

Qualificações

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Computer literate in Microsoft Windows applications required; Spa Soft experience preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Responsabilidades

• Receives, reviews, and builds all group bookings in LMS & SharePoint systems.
• Adjust group blocks according to requests and information from Sales and Convection Services teams in conjunction with requests and directives from the Groups and Wholesale Management team.
• Process group rooming listings in their various formats, at department standards, in the LMS system.
• Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes published by the Convention Services and Sales teams.
• Articulately reject all requests that would break hotel policy, procedure, and/or guidelines via written communication.
• Post charges to reservations and group master accounts, as needed.
• Inspect all arriving groups for appropriate notations and build information, as listed.
• Verify and compare group build information to received communications.
• Verify and post group buffet, baggage, ancillary, and special charges.
• Review applied billing profiles, reservation rates, stay dates, and other billing information.
• Review all communicated VIPs and notate as needed.
• Prepare and check in all group check in, motor coach, entertainment, small groups service, and specialty group checkins to the highest standards, as listed.
• Block group arrival reservations per department guidelines.
• Reach out to and communicate with tour leaders on arrival times.
• Relocate to the Front Desk and/or Carson Tower Air Door for group check-ins.
• Communicate all group baggage requests and/or wake up requests via SharePoint.
• Compile reports for Room Reservations, Groups and Wholesale Management, and other departments as directed.
• Process wholesale, extranet, and third-party company requests, reservations, modifications, cancellations, as needed.
• Receive and answer questions regarding Groups, wholesale, extranet, and third-party companies as they are communicated from throughout and outside the company.

Conhecimentos

Analytical skills

Problem solving

Administrative skills

Multi-tasking

Organization

Prioritization

Interpersonal skills

Communication skills

Leadership/Coaching

Windows proficiency

SpaSoft experience

Mathematical skills

Ferramentas

Spa Soft

Microsoft Windows apps

Descrição da oferta de emprego

Landry's, LLC. is seeking a Group and Wholesale Agent in Las Vegas to liaison between Sales, Convention Services, group coordinators and the hotel inventory system. You will receive, review, process, and accommodate all group business, wholesale, extranet, and third-party business.

The role requires reviewing and building group bookings, adjusting blocks, processing listings, and verifying billing and VIPs. Strong communication and leadership skills are required for seamless group operations.