Group Vice President - Heartland

Pet Services of Washington, P.S.; Chicago (IL); On-site; USD 350,000 - 500,000; Full time

Job summary

Pet Services of Washington, P.S. seeks a Group Vice President to lead a 100+ unit, multi-location veterinary network with a $500M+ P&L.

The role shapes growth, operational excellence, and talent development across the field, driving high-quality care and Associate engagement. The successful candidate will mentor Regional Operations Directors and partner with Medical, Finance, Talent, Marketing, and Facilities to deliver scalable results in a dynamic healthcare environment.

Qualifications

• Bachelor's Degree / MBA or DVM preferred.
• 10+ years related experience / 12+ preferred.

Responsibilities

• Own Group P&L and KPI performance by driving strong execution through regional teams holding leaders accountable for operational results and using data, discipline, and decisive leadership to elevate hospital performance and deliver consistent, scalable outcomes.
• Drive and reinforce disciplined execution of enterprise-designed programs (VCA and United in Care) by driving adoption, operational consistency, and alignment while minimizing stand-alone local solutions to ensure scalable, network-wide impact.
• Contribute to the design and execute growth strategies to expand access to high quality veterinary medicine through the implementation of new client acquisition initiatives and client engagement resources.
• Oversee Group financial and business performance, ensuring long-term health and sustainability of hospitals.
• Lead capital planning, facility improvements, and marketing strategy to elevate hospital performance and brand experience.
• Model VCA's mission and The Five Principles of Mars, Inc., setting the cultural tone for the organization and fostering a purpose-driven, high-trust environment where teams thrive.
• Leading and mentoring a team of Regional Operations Directors.
• Foster an inclusive and collaborative environment that prioritizes psychological safety and open communication and cultivates shared accountability across teams.
• Partner closely with Medical Operations, People & Organization, Finance, Talent Acquisition, Marketing, Facilities, and other support functions to drive alignment and unlock impact.
• Break down silos and bring a United in Care mindset to day-to-day operations and key business initiatives improving cross-hospital collaboration.
• Model and support the Triad of Care model, work with Medical Affairs and Medical Operations leaders (Medical and Patient Care) to ensure consistent communication, effective resource use, and aligned medical training and Associate development programs across hospitals.
• Ensure consistent delivery of exceptional medical care, client experience as measured by NPS, and operational excellence across all hospitals.
• Partner with Medical Operations Leadership in attracting, hiring, onboarding, retaining, and developing veterinarians.
• In coordination with Field and Hospital Leadership, develop and support new doctors and new grad onboarding, training and integration into hospitals.
• Foster optimal doctor productivity by optimizing workflows, strengthening operational and development practices, delivering appropriate feedback, ensuring medical quality and outcomes remain reliable and consistent across hospitals.
• Fulfill other related duties as assigned.

Education

Bachelor's Degree / MBA or DVM Preferred

10+ Years Related Experience / 12+ Preferred

Tools

MS365

Job description

The Group Vice President leads a high-volume portfolio of over 100 units, holding significant multi-million-dollar P&L accountability. This role is pivotal in driving long-term business growth and actively developing internal talent and future leaders across the field organization.

By leading and mentoring a team of Regional Operations Directors, this executive builds the operational structure, talent pipeline, and accountability needed to deliver exceptional medical care, elevate Associate engagement, and ensure consistent business performance.

A disciplined, data-informed Field Executive, they excel at translating complexity into decisive, high-impact leadership while leading with composure, sharp prioritization, and agility in a dynamic, rapidly evolving industry.

NOTE: This role requires candidates to reside in the region they support.

This role owns and serves as a catalyst for:

• Group P&L performance, strategic growth, and long-term value creation
• Operational excellence at scale, including labor productivity and para-labor optimization
• People-first leadership, advancing the Associate experience, open communication, and talent development
• High-quality, compliant, and progressive veterinary medicine

This position requires a visionary and change-agile leader who inspires teams, drives alignment, and consistently delivers results in a complex, dynamic environment.

Managing a P&L of $500M+ and providing multi-site operational leadership across 100+ units in a high-volume, multi-location network.

The role supports our United in Care strategy execution at the Group level.

Essential Responsibility/Task:

Strategic Growth and Operational Strategy

• Own Group P&L and KPI performance by driving strong execution through regional teams holding leaders accountable for operational results and using data, discipline, and decisive leadership to elevate hospital performance and deliver consistent, scalable outcomes.
• Drive and reinforce disciplined execution of enterprise-designed programs (VCA and United in Care) by driving adoption, operational consistency, and alignment while minimizing stand-alone local solutions to ensure scalable, network-wide impact.
• Contribute to the design and execute growth strategies to expand access to high quality veterinary medicine through the implementation of new client acquisition initiatives and client engagement resources.
• Oversee Group financial and business performance, ensuring long-term health and sustainability of hospitals.
• Lead capital planning, facility improvements, and marketing strategy to elevate hospital performance and brand experience.

People Leadership and Culture & Talent Strategy

• Model VCA's mission and The Five Principles of Mars, Inc., setting the cultural tone for the organization and fostering a purpose-driven, high-trust environment where teams thrive.
• Leading and mentoring a team of Regional Operations Directors.
• Foster an inclusive and collaborative environment that prioritizes psychological safety and open communication and cultivates shared accountability across teams.
• Partner closely with Medical Operations, People & Organization, Finance, Talent Acquisition, Marketing, Facilities, and other support functions to drive alignment and unlock impact.
• Break down silos and bring a United in Care mindset to day-to-day operations and key business initiatives improving cross-hospital collaboration.

Medical Quality

• Model and support the Triad of Care model, work with Medical Affairs and Medical Operations leaders (Medical and Patient Care) to ensure consistent communication, effective resource use, and aligned medical training and Associate development programs across hospitals.
• Ensure consistent delivery of exceptional medical care, client experience as measured by NPS, and operational excellence across all hospitals.
• Partner with Medical Operations Leadership in attracting, hiring, onboarding, retaining, and developing veterinarians.
• In coordination with Field and Hospital Leadership, develop and support new doctors and new grad onboarding, training and integration into hospitals.
• Foster optimal doctor productivity by optimizing workflows, strengthening operational and development practices, delivering appropriate feedback, ensuring medical quality and outcomes remain reliable and consistent across hospitals.
• Fulfill other related duties as assigned

Education/Experience:

• Bachelor's Degree / MBA or DVM Preferred
• 10+ Years Related Experience / 12+ Preferred

Computer Efficiency:

• Advanced digital fluency with productivity platforms, including MS365, leveraging cloud-based tools to enhance communication, planning, and operational execution.

Other:

• Ability to travel extensively within the assigned group/region (estimated 50-75% field travel, including overnight stays).
• Ability to relocate for career pathing
• Participation in relevant national or state associations
• All degrees will be deemed "or equivalent combination of education and experience" unless absol