Group Travel Team Leader (Long Island)

Air Charter Service; Uniondale (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with match

Paid time off

Life insurance

Paid holidays

Job summary

Air Charter Service in New York/Uniondale is expanding its Group Travel business and seeks an experienced group travel operations expert to work with our Commercial Jet brokers. You will source, manage and quote group requests, deliver outstanding customer service and help grow our USA presence.

The role requires a proactive, multi-skilled professional with knowledge of the USA group travel market, strong communication, and the ability to work flexibly to meet client needs.

Qualifications

• Very clear written & verbal communication skills.
• Fluency in English, written and spoken.
• Extensive knowledge of major destinations and travel products.
• Strong sales aptitude and target focus.
• Organised and disciplined workload management.
• Willingness to work outside regular hours when needed.
• Ability to work independently and collaborate with teams.
• Experience with GDS (Amadeus) desirable.
• Experience booking and managing Groups in Travel desirable.

Responsibilities

• Set up market access with major airlines to enable quoting, booking and managing group travel requests with speed and cost-efficiency.
• Analyse gaps, identify opportunities and implement improvements in operations.
• Source leads externally and engage with Large Group Private Aviation Clients to build repeat business.
• Recommend the most suitable Group Travel products for customers.
• Manage group bookings from enquiry to completion and coordinate with other departments.
• Maintain a customer-first approach and accommodate after-hours needs for in-destination trips.
• Cultivate relationships with repeat clients and pursue outbound sales activity.

Skills

Sales aptitude

Written & spoken English

Organizational skills

Independent work

Team collaboration

Amadeus GDS experience

Tools

Amadeus GDS

Job description

Are you a capable operator within the Group Travel sector, or somebody from a Travel background that is keen to sell and organise Group Travel? Are you well-organised, highly motivated & driven & detail focussed, and able & keen to hit sales targets? Are you ambitious, and keen to join a unique, exciting & dynamic Travel Business? If so - this could be the opportunity that you have been looking for...

The Travel Division has primarily operated as a high-end, luxury Travel Agency, working alongside our Sister company Air Charter Service, to ensure that their charter customers have exclusive access to a range of ancillary products, including Luxury Hotels, Premium Cabin Flights, and top-of-the-range Villas & Yachts. Our business is all about service, and we work to the end that we will always go the extra mile to ensure that the time spent in destination is as well organised and memorable as the time spent onboard one of our Charter Flights.

We have recently expanded to launch a Group Travel Business, after seeing requests for Corporate Groups, MICE, School Travel & Entertainment growing steadily. After unprecedented success in the opening months, we are now looking to grow the business with our in New York office. We are looking to bring in an experienced group travel operation expert, who can work alongside our Commercial Jet brokers in Uniondale office and beyond, to establish a successful group travel business in USA. The role requires a multi-skilled individual who can source, manage & book enquiries, deliver outstanding customer service, and help us to cement our position within the sector.

We are a fast-growing company, with plans for further expansion in the Groups Travel space over the coming years. We are looking for pro-active, energetic and driven people to help us take our business to the next level.

WORKING WITHIN THE TRAVEL DIVISION

• Use experience and knowledge of USA group travel market to set up our access to market with all major airlines to enable us to quote, book and manage group travel requests with speed, cost-efficiency.
• Analyse the gaps in our business set up, identify opportunities for improvement and implement changes within our operations to improve efficiency.
• Working to externally source leads, as well as engaging with referred Large Group Private Aviation Clients, to build a List of Repeat Travel Customers.
• Demonstrating an expert understanding of the most suitable Group Travel Product for each customer, and making suitable recommendations.
• Managing group travel bookings from enquiry to completion, and collaborating with other company departments to ensure best possible experience for our customers.
• Always taking a “Customer First” attitude, and taking full ownership of our Customers In-Destination Experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
• Maintaining relationship with repeat clients, and pro-actively managing your customer list through outbound sales calls, emails and visits (both face-to-face and virtual) and ensuring that they come back to you again and again for their group travel needs.
• Engaging with Suppliers & Partners to ensure you are able to provide the most suitable choices for the customer's requirements.
• Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
• Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
• Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
• Representing the Business externally at events with suppliers, customers & wider industry peers.
• In time, recruit and train new groups consultants to join the business and enable us to continue to grow.

THE PERSON

• Very clear written & verbal communication skills
• Fluency in both written and spoken English
• Extensive knowledge of major global destinations and travel products, and an up to date understanding of latest tourism trends.
• Someone with a high aptitude and passion for sales, ideally with a track record from previous Travel Industry role.
• An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
• A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
• Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
• Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment.
• Previous experience of working on a GDS (ideally Amadeus) is desirable
• Previous experience of booking and managing Groups within the Travel Industry is desirable

WHAT IS IN IT FOR YOU

• $80K USD salary + 10% uncapped commission
• Clear path for career advancement
• Job stability and leadership support for development
• Affordable health, dental, and vision insurance plans
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start vacation time, and more earned each year
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more

Diversity & Inclusion:

Air Charter Service Inc. is proud to be an Equal Opportunity and Affimative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.