Group & Special Account Rooms Coordinator

Kimpton Hotels & Restaurants; Charlottesville (VA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Kimpton The Forum - Birch & Bloom is seeking a hospitality sales professional to support group room bookings and coordination. You will leverage your strong organizational, computer, and property systems management skills to assist our Sales Manager and drive guest satisfaction.

The role emphasizes client communication, event support, and seamless coordination of group details in a dynamic hotel environment.

Qualifications

• 1–2 years of hospitality service experience preferred; front desk experience is a plus.
• Deep understanding of customer and market dynamics and requirements.
• Knowledge of Opera, Passkey, Delphi, and Microsoft Office is preferred.
• Able to address difficult situations with tact and attention to detail.
• Self-led, works well with a team and on your own.
• Well organized with excellent follow-up skills.
• Excellent communication skills both internally and externally.
• Flexible schedule, able to work shifts according to business need.

Responsibilities

• Correspond with clients and enter pertinent information into the Delphi sales system.
• Enter rooming lists and routing for groups.
• Turn groups definite and detail appropriately.
• Assist event planners with special requests.
• Assist with gift bags and amenities.
• Process commissions for the accounting department.
• Greet and welcome groups to the hotel.
• Perform general administrative duties as required.
• Adapt to responsibilities beyond the job description as needed.

Skills

Customer service

Organization

Communication

Teamwork

Flexibility

Tools

Opera

Passkey

Delphi

Microsoft Office

Job description

Property Name

Kimpton The Forum - Birch & Bloom

Pay Range/Rate

The hourly pay range for this role is $20-22.50 offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

You are a driven, ambitious individual with a real passion for hospitality sales and customer service. Utilize your extraordinary organization, computer, and property systems management skills to best assist our Sales Manager and support all aspects of group rooms booking and coordination!

Some of your responsibilities include:

• Correspond with clients, enter pertinent information into the Delphi sales system.
• Enter rooming lists and routing.
• Turn groups definite and detail appropriately.
• Assist event planners with special request
• assisting with giftbags and amenities
• Process commissions for accounting department.
• Comfortable greeting and welcoming groups to the hotel.
• Perform various administrative duties such as typing, answering telephones, sending correspondence, etc. as required.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

• 1 to 2 years of experience in hospitality service preferred; front desk experience is a plus.
• Deep understanding of customer and market dynamics and requirements.
• Knowledge of Opera, Passkey, Delphi, Microsoft Office suite is preferred.
• Able to address difficult situations with tact and attention to detail.
• Self-leader that works well with a team and on your own.
• Well organized, with excellent follow-up skills.
• Excellent communication skills both internally and externally.
• Flexible schedule, able to work shifts according to business need.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here .

Be Yourself. Lead Yourself. Make it Count.

Disclosures

*The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
* No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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