Front Office Assistant Manager

Kimpton Hotels & Restaurants; Charlottesville (VA); On-site; USD 37,000 - 41,000; Full time

Job summary

Kimpton The Forum - Birch & Bloom in Charlottesville is seeking an experienced Front Office Supervisor to lead guest services and Front Office operations in a boutique hotel setting.

You will supervise the team, schedule staff, train front desk associates, and ensure high levels of guest satisfaction, while coordinating with management and ensuring budgeted expenses and proper cash handling.

Qualifications

• 1 year of supervisory experience in hospitality or similar industry.
• Bachelor's Degree preferred.
• Ability to diplomatically deal with difficult situations and people with integrity.
• Ability to verbally communicate effectively and professionally.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, evenings, weekends, and holidays when needed.

Responsibilities

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees with proper documentation and techniques.
• Ensure all employees are posted at their stations on time and complete duties before departure.
• Assist with sick calls or tardiness by finding coverage and staying until coverage is found (including night audit shifts).
• Train and monitor service levels provided by employees to guests and other staff.
• Meet or exceed service levels required by the Mystery Shopper Survey.
• Maintain all operational supplies and ensure expenses and labor costs meet budgeted requirements.
• Ensure all employees follow cash and credit handling procedures.
• Accountable for the guest ledger and its proper daily maintenance.

Skills

Guest service

Communication

Team leadership

Flexibility

Education

Bachelor's degree preferred

Tools

Opera

Microsoft Office

Job description

Property Name

Kimpton The Forum - Birch & Bloom

Pay Range/Rate

$27.85-$30.25 is the hourly pay range for this role based on experience. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.

Some of your responsibilities include:

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
• Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
• Train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
• Ensure all employees follow cash and credit handling procedures.
• Accountable for the "guest ledger" and its proper daily maintenance.

What You Bring

• 1 year of supervisory experience in hospitality or similar industry.
• Bachelor's Degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
• Ability to verbally communicate effectively and professionally.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policyclick here .

Be Yourself. Lead Yourself. Make it Count.

Disclosures

*The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
* No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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IHG does not accept applications,inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.Please click here for our agency policy.

EEO is the Law

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