Group Services Coordinator (20786454)

Tri-City Mental Health Authority; Pomona (CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Tri-City Mental Health Authority is seeking three organized and collaborative Group Services Coordinators to support group programming for adults receiving behavioral health services. Two positions will support Adult Outpatient Services (AOP), and the other will support FSP Intensive Case Management (ICM).

Under supervision, the Group Services Coordinator plans, schedules, coordinates, and supports therapeutic and psychoeducational groups to promote recovery, wellness, and community connection.

Qualifications

• Bachelor’s degree in psychology, social work, or a related field.
• Four years of experience in mental health care, addiction treatment, or social services.
• Experience facilitating psychoeducational or therapeutic groups.

Responsibilities

• Plan and maintain group schedules based on client needs, program priorities, and available resources.
• Develop group curricula and identify evidence-based educational materials and activities.
• Coordinate group referrals and collaborate with licensed clinical staff on screenings and appropriate group placement.
• Facilitate or co-facilitate psychoeducational and therapeutic groups, as assigned.
• Support group facilitators, including onboarding, materials, scheduling, and in-person and telehealth logistics.
• Work with clinicians, nurses, peers, case managers, and community partners to support participation and continuity of care.
• Develop informational materials and support outreach to improve group participation and retention.
• Assist with clients experiencing crises in group settings and collaborate with clinical staff regarding continued participation.
• Maintain accurate attendance, group records, and tracking systems within electronic health records and scheduling systems.
• Monitor documentation for completeness and adherence to agency, county, and Medi-Cal standards.
• Review participation and utilization trends, identify service gaps, and recommend improvements in collaboration with the Best Practices Quality Assurance Team.

Skills

Organizational skills

Collaborative

Group facilitation

Communication

Education

Bachelor's degree in psychology, social work, or related field

Job description

Tri-City Mental Health Authority is seeking three organized and collaborative Group Services Coordinators to support group programming for adults receiving behavioral health services. Two positions will support Adult Outpatient Services (AOP), and the other will support FSP Intensive Case Management (ICM).

Under general and clinical supervision, the Group Services Coordinator plans, schedules, coordinates, and supports therapeutic and psychoeducational groups that promote recovery, wellness, and community connection. Responsibilities include developing group curricula, coordinating referrals, supporting group facilitators, monitoring participation, and reviewing documentation for completeness and compliance.

These positions offer an opportunity to work with multidisciplinary teams to develop meaningful, culturally responsive, and trauma-informed group services that reflect the needs of the individuals served.

PROGRAM ASSIGNMENTS

Adult Outpatient Services (AOP)

Adult Outpatient Services provides outpatient behavioral health treatment and support to adults, including clinical, rehabilitation, medication support, peer, and group services. The Group Services Coordinator will support group programming that complements individualized treatment plans and promotes engagement, skill development, and recovery.

FSP Intensive Case Management (ICM)

Intensive Case Management serves adults living with serious mental health conditions. The program provides individualized care coordination to improve access to treatment, strengthen community stability, and connect individuals with housing, healthcare, benefits, and other needed resources. The Group Services Coordinator will coordinate group programming that supports these goals and encourages continued participation in services.

The work setting for each assignment may include field-based, hybrid, and/or office-based services. Final work arrangements are pending.

Ideal Candidate

The ideal candidate brings experience facilitating behavioral health groups and working with individuals living with serious mental illness. They are organized, communicate clearly, and work effectively with clinical and administrative teams.

Successful candidates will understand trauma-informed and recovery-oriented care, culturally responsive engagement, the distinctions between rehabilitation and therapy groups, and Medi-Cal documentation expectations. They will also be comfortable coordinating multiple schedules, supporting facilitators, and adapting programming to changing client needs.

KEY DUTIES

Responsibilities include, but are not limited to:

• Plan and maintain group schedules based on client needs, program priorities, and available resources.
• Develop group curricula and identify evidence-based educational materials and activities.
• Coordinate group referrals and collaborate with licensed clinical staff on screenings and appropriate group placement.
• Facilitate or co-facilitate psychoeducational and therapeutic groups, as assigned and within the scope of the position.
• Support group facilitators, including onboarding, materials, scheduling, and in-person and telehealth logistics.
• Work with clinicians, nurses, peers, case managers, and community partners to support participation and continuity of care.
• Develop informational materials and support outreach to improve group participation and retention.
• Assist with clients experiencing crises in group settings and collaborate with clinical staff regarding continued participation.
• Maintain accurate attendance, group records, and tracking systems within electronic health records and scheduling systems.
• Monitor documentation for completeness and adherence to agency, county, and Medi-Cal standards.
• Review participation and utilization trends, identify service gaps, and recommend improvements in collaboration with the Best Practices Quality Assurance Team.

EDUCATION, TRAINING & EXPERIENCE

• Equivalent to a bachelor's degree from an accredited college or university with major coursework in psychology, social work, or a related field, and four years of experience in mental health care, addiction treatment, or social services program coordination.
• Experience facilitating psychoeducational and therapeutic groups and working within specialty mental health services serving individuals with serious mental illness is required.
• Experience coordinating behavioral health programming or group services is strongly preferred.