Group Sales Systems & Analytics Specialist

druryhotels; Missouri; Hybrid; USD 44,000 - 54,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

Retirement

Award-winning employer recognition

Incentives

Job summary

Drury Hotels in St. Louis, MO seeks a Group Sales System Specialist to manage the group sales platform, improve workflows, and produce dashboards. You’ll partner with teams to optimize configurations, access, reports, and automation to drive revenue growth and efficiency.

Ideal candidates have 2+ years in system administration or data management, a hospitality or operations background, and strong Excel/Office skills for analysis and training.

Qualifications

• Associate or bachelor’s degree in hospitality, business, information systems, or related field.
• 2+ years of experience in system administration, data management, operations support, or related functions. Hospitality, sales systems, CRM, or event management system experience preferred.
• Experience with analytics, training, process improvement, and project management a plus.

Responsibilities

• Serve as the go-to administrator for the group sales system, ensuring the platform is running smoothly, user access is maintained, and tools and templates are optimized for success.
• Design, enhance, and maintain workflows, automations, and system processes that simplify work, increase efficiency, and support revenue growth opportunities.
• Create and deliver reports, dashboards, and key performance insights that help leaders make informed business decisions.
• Analyze system activity, reporting trends, and user feedback to identify opportunities for improvement and recommend solutions that drive results.
• Support and empower users through onboarding, training, coaching, and ongoing system guidance to encourage confidence and adoption.
• Investigate system and process challenges, identify root causes, and partner with stakeholders to implement effective solutions.
• Stay current on technology advancements, system enhancements, and industry best practices, bringing forward new ideas that improve efficiency and the user experience.

Skills

System administration

Data management

Analytics

Training

Process improvement

Project management

Microsoft Excel

Assertive communication

Education

Associate or bachelor’s degree in hospitality, business, information systems, or related field

Tools

CRM

Office suite

Event management systems

Job description

Drury Hotels in St. Louis, MO seeks a Group Sales System Specialist to manage the group sales platform, improve workflows, and produce dashboards. You’ll partner with teams to optimize configurations, access, reports, and automation to drive revenue growth and efficiency.

Ideal candidates have 2+ years in system administration or data management, a hospitality or operations background, and strong Excel/Office skills for analysis and training.