Group Reservations Coordinator - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Lake Buena Vista (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Hilton Orlando Buena Vista Palace is seeking a full-time Group Reservations Coordinator. This role involves managing reservations, handling calls, and working closely with the guest services team to ensure excellent visitor experiences. Ideal candidates should demonstrate strong multitasking abilities and a focus on customer service.

Benefits

Go Hilton travel program: 100 nights discounted travel

Access to pay when needed via DailyPay

Hilton Shares: employee stock purchase at 15% discount

Maternity and parental leave, including 12 weeks paid for birthing parents

Debt-Free Education through Guild Education

Flexible shifts and days off

Comprehensive health insurance, Telemedicine, and at-home care

Mental health resources and free counseling

Paid Time Off (PTO)

401K plan with company match

Qualifications

• Experience in Front Office/Rooms.
• Ability to handle high call volume.
• Demonstrates hospitality, integrity, leadership, and teamwork.

Responsibilities

• Answer incoming calls and monitor related inboxes.
• Audit reservations for accuracy, special requests, coding, and billing.
• Assist in booking transient reservations and perform administrative tasks.

Skills

Multitasking

Customer Focus

Job description

Job Description - Group Reservations Coordinator - Hilton Orlando Buena Vista Palace (HOT0BOLQ)

Job Number:

HOT0BOLQ

Work Location:

Buena Vista Palace, 1900 E. Buena Vista Drive, Lake Buena Vista, 32830

The Hilton Orlando Buena Vista Palace, a family-friendly hotel with over 1000 rooms connected to Disney Springs by skybridge, is seeking a full-time Group Reservations Coordinator to join its guest services team. The ideal candidate is an excellent multitasker, can handle a high call volume, and has experience in Front Office/Rooms.

Schedule Pattern: Full Time, with open availability Monday - Friday, and some weekends between 7am - 8pm.

Pay Rate: $20.23/hour

Benefits:

• Go Hilton travel program: 100 nights discounted travel
• Access to your pay when needed via DailyPay
• Hilton Shares: employee stock purchase at 15% discount
• Maternity and parental leave, including 12 weeks paid for birthing parents
• Debt-Free Education through Guild Education
• Flexible shifts and days off
• Comprehensive health insurance, Telemedicine, and at-home care
• Mental health resources and free counseling
• Paid Time Off (PTO)
• 401K plan with company match

*Benefits vary by property and employment terms.

Responsibilities:

• Answer incoming calls and monitor related inboxes
• Audit reservations for accuracy, special requests, coding, and billing
• Review rooms for billing errors and group pick-up
• Assist in booking transient reservations and administrative tasks
• Generate reports and perform other duties as assigned

Qualifications:

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. We seek candidates demonstrating quality, productivity, and customer focus.

Work Environment:

Hilton is a global leader in hospitality, committed to providing exceptional guest experiences. Join us to be part of a team that strives to fill the earth with hospitality's warmth and light.