Group Reservation Coordinator

Signia by Hilton San Jose; San Jose (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Go Hilton travel discount

Complimentary meals during shifts

Health benefits

Job summary

Signia by Hilton San Jose is seeking a Group Reservation Coordinator to support the hotel’s group booking process and deliver memorable guest experiences. Located in downtown San Jose with 541 rooms and extensive meeting space, the property offers a vibrant hospitality setting and Go Hilton benefits.

The ideal candidate has at least one year of front desk experience, familiarity with Hilton systems, and a strong service mindset.

Qualifications

• Minimum one year of hotel front desk experience
• Knowledge of Hilton systems preferred
• Strong communication and organizational skills

Responsibilities

• Process group reservations: coordinate rooming lists, event details, and billing requirements
• Liaise with internal and external stakeholders to verify and relay reservation information
• Provide prompt and professional customer service to clients, guests, and team members
• Support departmental initiatives and ad-hoc assignments
• Assist managers with clerical tasks such as word processing, data entry, and filing

Skills

Group reservations

Customer service

Communication

Administrative support

Event coordination

Job description

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservation Coordinator, you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The elevated Signia by Hilton San Jose is searching for Group Reservation Coordinator to join the team. Located across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. The hotel has 541 rooms and over 65,000 sq. ft. of meeting and function space, signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities.

Join our award‑winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meals during your shifts. We can’t wait to welcome you to the Hilton family!

The ideal candidate must have minimum one year of hotel front desk experience, knowledge of Hilton systems is highly preferred.

Classification: Full‑time

Shift Pattern: Monday to Friday 9 am to 5 pm

Responsibilities

Here’s what you’ll do during a typical day:

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad‑hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award‑Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.