Group Reservations Coordinator - Signia by Hilton Indianapolis

Hilton; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton Indianapolis is hiring a Group Reservations Coordinator to support the opening team at Signia by Hilton Indianapolis. You will oversee all group bookings from initial inquiry through arrival, coordinating with Sales, Events, and Front Office to ensure a seamless guest experience.

Reporting to the Group Reservations Manager, this on-property role offers weekday hours with flexibility for major group arrivals, and requires a passion for hospitality, integrity, leadership, and teamwork in a

Qualifications

• Experience coordinating group reservations and rooming lists.
• Strong communication with internal teams and clients.
• Excellent customer service and attention to detail.

Responsibilities

• Process group reservations: coordinate booking details, rooming lists, event resumes, and billing.
• Act as liaison to verify and relay information between planners, housing bureaus, convention teams, and front desk.
• Respond promptly and professionally to inquiries from clients, guests and team members.
• Assist with coordinating departmental initiatives or ad-hoc projects.
• Provide clerical support such as word processing, data entry, filing and copying.

Skills

Group reservations coordination

Interdepartmental collaboration

Customer service

Communication skills

Administrative support

Job description

Job Description
Come be part of the excitement in Indianapolis! The new Signia by Hilton Indianapolis is scheduled to open in December 2026, and we’re building our opening team. We’re seeking an on-property Group Reservations Coordinator to join us and play a key role in the hotel’s success.

Job Description
Come be part of the excitement in Indianapolis! The new Signia by Hilton Indianapolis is scheduled to open in December 2026, and we’re building our opening team. We’re seeking an on-property Group Reservations Coordinator to join us and play a key role in the hotel’s success.
Reporting to the Group Reservations Manager, this position will partner closely with the Sales and Events teams to oversee all group reservations, ensuring a seamless guest experience from booking through arrival.

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., with flexibility to work weekends as needed to support major group arrivals

Location: On property at Signia by Hilton Indianapolis

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservation Coordinator, you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here’s what you’ll do during a typical day:

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team
How We\'ll Help You Thrive

Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.