Group Product Manager, Member Coverage & Support Platform Oscar · US (MA) · platform · People m[...]

Scrolllaunch; Massachusetts; On-site; USD 181,000 - 237,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Equity

Bonus

PTO

Parental Leave

401k

Wellness program

Job summary

Oscar Health seeks a Director-level Group Product Manager for Member Coverage & Support Platform. You will lead a team to modernize legacy systems and scale infrastructure to handle high-pressure healthcare cycles, focusing on member coverage data integrations, billing workflows, and internal tools for support teams.

You’ll shape product strategy for AI-assisted support models, collaborate with stakeholders, and ensure reliability during peak demand.

Qualifications

• 2+ years of experience managing other product managers.
• Experience leading technical platform products or internal workflow systems.
• Ability to translate complex system architecture into business narratives for non-technical stakeholders.

Responsibilities

• Member coverage data integrations and APIs.
• Billing and payment workflows.
• Internal tools for support teams.
• Product strategy for AI-assisted support models.

Skills

Manage PMs

Platform product leadership

Stakeholder communication

Job description

# Group Product Manager, Member Coverage & Support PlatformOscarThis Director-level role oversees the platform products powering member coverage, billing, and support workflows. You will lead a team to modernize legacy systems and scale infrastructure for high-pressure healthcare cycles.### What you’d own* Member coverage data integrations and APIs* Billing and payment workflows* Internal tools for support teams* Product strategy for AI-assisted support models### Who it’s forA fit if you...* ✓You have 2+ years of experience managing other product managers* ✓You have a track record leading technical platform products or internal workflow systems* ✓You excel at translating complex system architecture into business narratives for non-technical stakeholdersNot for you if...* ✗You prefer working on consumer-facing features over backend infrastructure and operational tools* ✗You prefer a low-ambiguity environment, as this role requires managing complex dependencies across many systems* ✗You are looking for an individual contributor role without people management responsibilities### Reading between the lines* The mention of 'seasonal peaks' and 'high-pressure moments' implies you will be responsible for ensuring system reliability during extreme traffic spikes.* The focus on 'modernizing legacy tools' suggests a significant portion of the work involves technical debt remediation rather than just new feature development.Not sure this one is for you? See the best-fit roles across 1,356 open PM roles.Paste your resume — it runs in your browser. Free, no signup, nothing uploaded.Match my resumeApply nowPostedYesterdaySeniorityDirectorSalary$181k–237k/yrLocationUS (MA)Product areaplatformTypeFull-time### Role typeAI NativePeople ManagerTechnical PMPlatform PM### BenefitsHealthDentalVisionEquityBonusPTOParental Leave401kWellnessFull job description### About OscarSee all roles →Oscar Health sells health insurance to individuals, families, and (through ICHRA) employers, wrapping the coverage in a consumer-facing app that connects members to virtual care, low-cost prescriptions, provider search, and a dedicated Care Team. What sets it apart is that it's built on its own full-stack technology platform rather than legacy insurer systems, with a Member Engagement Engine that uses personalized data to steer people toward affordable care. Founded in 2012, it now serves roughly 3.2M members across 20 states and is publicly traded on the NYSE. For a PM, it's a rare place where consumer product thinking collides with the regulatory and operational weight of US health insurance, and the company is unusually vocal about how it applies AI to the system.