Group Product Manager, Intelligent Customer Issue Resolution

Google; Austin (TX); Hybrid; USD 240,000 - 333,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Sick leave

Maternity leave

Baby bonding leave

Holidays

Job summary

Google is seeking a seasoned Product Manager to guide products from conception to launch, collaborating with engineers, UX, and marketing to build impactful solutions. The role emphasizes turning ideas into measurable, user-centered products and working across teams to ensure successful execution.

In this role you will shape roadmaps, validate market opportunities, and define product narratives that resonate with senior leadership, customers, and partners.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of product management or related technical experience.
• 5 years of end-to-end product development (0→1) experience.
• 5 years of people management with technical leadership.
• Experience building agentic technologies and using AI productivity tools.

Responsibilities

• Own PRDs and oversee collaboration with engineers, PgMs, and UX.
• Define product roadmaps and secure buy-in for vision and direction.
• Drive market size and opportunity validation (user base, revenue).
• Lead metrics collection and analysis for new or existing products or ventures.
• Collaborate across teams to guide product development from conception to launch.

Skills

Product management experience

People management

Technical leadership

Agentic technologies

AI productivity tools

Education

Bachelor's degree or equivalent practical experience

Master's degree (preferred)

Job description

The application window will be open until at least October 7, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Boulder, CO, USA; Kirkland, WA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management or related technical role.
• 5 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
• 5 years of experience in people management, with technical leadership.
• Experience building agentic technologies.
• Experience utilizing AI productivity tools to streamline business or development workflows.

Preferred qualifications

• Master's degree in a technology or business related field.
• 7 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.
• 7 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting).
• 5 years of experience in a role preparing and delivering technical presentations to senior leadership.
• 5 years of experience in software development or engineering.
• Knowledge of, or continued interest in building accessibility best practices, and experience/curiosity for incorporating accessibility into product development methodologies.

About The Job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $240000 - $333000 (USD) + 25% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Own PRDs by overseeing collaboration with partner teams (e.g., engineers, PgMs, UX) during product design.
• Own and oversee definition of product roadmaps.
• Own development and secure buy-in for a product vision that identifies, defines, and supports the overall product narrative and direction, achieving an outcome that is greater than the sum of its parts.
• Oversee validation of market size and opportunity (e.g., user-based, strategic opportunity, revenue).
• Lead the team through defining, identifying, collecting, and tracking appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .