Group Experience Coordinator

Socket.dev; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Louisiana Children’s Museum is seeking a Group Experience Coordinator to organize birthday parties and field trip visits, welcomes groups on arrival, and serves as on-site liaison with museum staff.

The role emphasizes customer service, reservation management, and coordinating communications with parents and educators, with weekend shifts required to support birthday experiences and related events.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 1 year of database management experience.
• Minimum 1 year of experience in event coordination, planning, or hospitality.
• Minimum 1 year of experience working with children and/or families.

Responsibilities

• Promote and uphold the culture and brand of LCM.
• Project a positive image of the organization to guests, employees, volunteers, and the community.
• Manage all reservation requests and inquiries for birthday parties and field trips.
• Meet sales goals through proactive customer engagement for bookings and memberships.
• Provide exceptional customer service throughout the booking process and for membership renewals.
• Coordinate with the Visitor Services team to ensure all booking documentation is received before group arrival.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

At LCM, play is serious business—and we’re on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

Job Summary

The Group Experience Coordinator is an energetic, organized, and customer-focused team player responsible for coordinating all logistics related to the museum’s birthday parties and field trip group visit experiences. This includes scheduling, correspondence, and clear communication with parents, educators, and museum staff.

The coordinator manages all aspects of weekday field trips—welcoming groups upon arrival, providing orientations, facilitating rotations, and serving as the on-site liaison between guests and museum staff. On weekends, the Coordinator leads the birthday experience, overseeing check-in, coordinating communication and payments, and working with catering and party hosts to ensure every child has an extraordinary celebration at the Louisiana Children’s Museum.

Schedule:

Wednesday-Saturday 9a-530p

Sunday 11a-530p

Responsibilities and Duties

• Promote and uphold the culture and brand of LCM.
• Project a positive image of the organization to guests, employees, volunteers, and the community.
• Manage all reservation requests and inquiries for birthday parties and field trips.
• Meet sales goals through proactive customer engagement for bookings and memberships.
• Provide exceptional customer service throughout the booking process and for membership renewals.
• Coordinate with the Visitor Services team to ensure all booking documentation is received before group arrival.
• Draft and send all pre- and post-visit communication promptly and professionally.
• Ensure all groups and parties understand and comply with LCM reservation policies.
• Problem-solve and resolve customer service issues efficiently and professionally.
• Develop and manage the LCM Birthday Club, including pulling contact lists and sending monthly reminders.
• Collaborate with Acorn Dickie Brennan’s staff, the Visitor Services Manager, and Birthday Hosts to manage inventory, catering orders, and supply needs.
• Train, coach, and support birthday hosts; provide detailed schedules and event specifics.
• Greet families and groups upon arrival, escort them to their celebration spaces, and introduce them to staff.
• Prepare and maintain Celebration Rooms, ensuring cleanliness, organization, and supply readiness.
• Assist with set-up and clean-up of birthday and field trip spaces, as well as museum exhibits.
• Serve as a Birthday Host or Play Facilitator when needed.
• Track and report birthday, field trip, and membership statistics.
• Collaborate across departments to ensure seamless guest experiences.
• Assist with Camps as needed.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience.
• Minimum 1 year of database management experience.
• Minimum 1 year of experience in event coordination, planning, or hospitality.
• Minimum 1 year of experience working with children and/or families.
• Strong interpersonal, communication, time-management, and organizational skills.
• Proven problem-solving and decision-making abilities.
• Proficient in Microsoft Office 365 Suite.
• Must be available to work weekends and after-hours events.

Physical Requirements

• Must be able to sit and stand for extended periods.
• Must be able to lift up to 15 pounds.

Commitment to Diversity and Inclusion

The Louisiana Children’s Museum is committed to fostering a diverse and inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates from all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.