Group Experience Ambassador

Eastridge Workforce Solutions; San Diego (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Eastridge Workforce Solutions is seeking a Group Experience Ambassador to join our San Diego team. The role blends hospitality experience with hotel sales, supporting group bookings and delivering an outstanding client experience.

The ideal candidate has a background in hotel front desk or guest services, strong organizational and communication skills, and a drive to grow into more sales-focused responsibilities in a fast-paced, onsite environment.

Qualifications

• Experience in hotel front desk, guest services, or sales support.
• Strong written and verbal communication and hospitality professionalism.
• Excellent organizational and multitasking abilities.
• Ability to build relationships with clients and internal teams.

Responsibilities

• Coordinate group sales admin, client communications, and sales activities.
• Assist with group bookings, inquiries, and timely follow-up.
• Deliver exceptional service to group clients and planners.
• Prepare sales proposals, contracts, and related documents.
• Maintain accurate client and booking records in hotel systems.
• Support scheduling client meetings and property tours.
• Develop relationships with prospective and existing clients for account management.
• Track sales activity and reporting for group opportunities.

Skills

Customer service

Communication

Organizational

Multitasking

Relationship-building

Tools

Booking systems

Job description

Job Title

Group Experience Ambassador - Junior Sales

Location

San Diego, CA - 92101

Salary Pay Range and Other Compensation

$24 - $28 per hour + commission

Employment Type

Full-Time | Direct Hire

FLSA Status

Non-Exempt

Schedule

Full-Time | 100% Onsite

About the Role

We are seeking a Group Experience Ambassador to join an established hospitality organization in San Diego. This is an exciting opportunity for a hospitality professional looking to transition into hotel sales and build a long-term career in the industry. The position combines sales administration, guest service, and developing sales responsibilities, supporting group bookings and delivering an exceptional client experience.

The ideal candidate brings a strong background in hotel front desk operations, guest services, or sales coordination, along with excellent organizational and communication skills. We are looking for someone who is eager to learn, comfortable working in a fast-paced hospitality environment, and motivated to grow into a more sales-focused role with opportunities for professional advancement.

Essential Duties and Responsibilities

• Support the hotel group sales function through administrative coordination, client communication, and sales-related activities.
• Assist with group booking inquiries, coordinating information and providing timely follow-up to prospective and existing clients.
• Deliver exceptional customer service to group clients, meeting planners, and internal hospitality partners.
• Support the preparation of sales proposals, presentations, contracts, and other group booking documentation.
• Maintain accurate client information, sales records, and booking details within applicable hotel systems.
• Coordinate with hotel sales, front office, and operations teams to support a seamless group guest experience.
• Assist with scheduling client meetings, property tours, and other sales-related activities.
• Develop relationships with prospective and existing clients while supporting group account management.
• Participate in sales outreach, follow-up activities, and business development initiatives as experience grows.
• Assist with tracking sales activity, group booking opportunities, and administrative reporting.
• Help identify opportunities to enhance guest satisfaction, strengthen client relationships, and generate additional business.
• Support the coordination of group arrivals, special requests, and guest experience details as needed.
• Collaborate with hotel leadership and internal departments to ensure effective communication and service delivery.
• Gradually take on additional sales responsibilities, including client engagement and direct selling opportunities.
• Maintain a professional, polished, and service-oriented approach when representing the organization.

Qualifications

• Ideally 2+ years of hotel front desk, front office, or guest services experience, preferably within an upscale or full-service hospitality environment.
• Alternatively, 1+ year of experience as a Hotel Sales Coordinator, Group Sales Coordinator, or similar hospitality sales support position preferred.
• Strong customer service background with the ability to deliver a high level of professionalism and hospitality.
• Familiarity with hotel operations, guest services, and general booking processes.
• Strong administrative, organizational, and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with clients, guests, and internal team members.
• Strong attention to detail with the ability to maintain accurate records and coordinate multiple priorities.
• Comfortable working in a fast-paced, customer-facing hospitality environment.
• Proficiency with standard office applications and ability to learn hotel sales and booking systems.
• Interest in developing sales and business development skills is essential.
• Self-motivated, dependable, and eager to learn and take on additional responsibilities.
• Strong interest in building a long-term career within hotel sales.
• Ability to work fully onsite in San Diego.

Disclaimer

The compensation and benefits information in this posting represent a good faith and reasonable estimate of what it might pay for this position. This information may be modified at any time, subject to applicable law.

Equal Opportunity Employer

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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