Group Exercise Program Director

Shalom Austin; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Shalom Austin in Austin, TX seeks an experienced Fitness and Wellness Manager to lead our group exercise program. You will recruit, onboard, schedule, and develop instructors, manage payroll, monitor member satisfaction, and partner with marketing to publish schedules.

This full-time, exempt role emphasizes community engagement, safety, and data-driven decision making, with a focus on creating an inclusive, welcoming fitness environment and ensuring operational excellence across the department.

Qualifications

• 3+ years related experience or equivalent combination of education, certification, and experience.
• CPR, First Aid, and AED certified.
• Proficiency using Microsoft 365 apps.
• Excellent interpersonal and relationship-building skills with a diverse community.
• Strong conflict resolution and customer-service skills with professional poise.
• Excellent organizational and time-management abilities; manage multiple priorities.
• Experience leading and motivating a large team of fitness professionals.
• Attention to scheduling, payroll accuracy, and operational execution.

Responsibilities

• Recruit, hire, onboard, train, schedule, supervise, and develop instructors.
• Foster a positive fitness community through relationships with members and staff.
• Handle member concerns, complaints, and service recovery with empathy and judgment.
• Develop innovative group exercise programming to grow participation.
• Maintain operational standards, policies, and best practices.
• Plan and execute group exercise events and specialty classes.
• Lead attendance, professionalism, timeliness, and customer service expectations.
• Manage instructor schedules, substitutions, and communications via GroupEx PRO.
• Collaborate with Marketing to publish monthly schedules on all platforms.
• Produce monthly and annual participation reports for leadership.
• Provide operational support across the fitness center and related teams.
• Uphold safety standards and risk management across all activities.
• Monitor budgets and purchase equipment within approved limits.
• Oversee group exercise operating budget of ~ $100,000, including payroll.

Skills

Leadership

Payroll management

Staff scheduling

Customer service

Relationship building

Problem resolution

Time management

Education

Bachelor’s degree in related field

Tools

GroupEx PRO

Microsoft 365

Job description

Shalom Austin in Austin, TX seeks an experienced Fitness and Wellness Manager to lead our group exercise program. You will recruit, onboard, schedule, and develop instructors, manage payroll, monitor member satisfaction, and partner with marketing to publish schedules.

This full-time, exempt role emphasizes community engagement, safety, and data-driven decision making, with a focus on creating an inclusive, welcoming fitness environment and ensuring operational excellence across the department.