Group Exercise & Member Experience Director

Dedham Health & Athletic Complex; Dedham (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Dedham Health & Athletic Complex seeks a Group Exercise & Member Experience Director to lead a dynamic group exercise program and cultivate a welcoming community. You will oversee a schedule of 75+ classes per week, recruit and manage instructors, handle payroll, and ensure safety and high quality programming.

The ideal candidate is a people-focused fitness leader, energetic, organized, and comfortable teaching, scheduling, payroll, and engaging with members and staff to grow participation and

Qualifications

• Nationally recognized group exercise certification is required.
• Previous group exercise teaching experience is required.
• Must be available to teach and provide substitute coverage during mornings, evenings, and weekends.
• Strong organizational, communication, scheduling, and administrative skills.

Responsibilities

• Oversee a group exercise program of 75+ classes per week.
• Recruit, interview, hire, onboard, schedule, and manage instructors.
• Maintain class coverage and secure qualified substitutes as needed.
• Manage departmental payroll, including reviewing instructor hours and submitting payroll on time.
• Be available to teach and provide substitute coverage as needed, including mornings, evenings, and weekends.
• Monitor attendance, member feedback, instructor performance, and program quality.
• Develop and implement new classes and initiatives based on member interests and industry trends.
• Conduct regular instructor communication, meetings, training, and performance feedback.
• Serve as a visible, energetic presence throughout the facility.
• Build relationships with members and create a welcoming community.
• Coordinate member social events and wellness activities.

Skills

People-focused leadership

Communication

Scheduling

Payroll management

Customer engagement

Education

Nationally recognized group exercise certification

Job description

The Group Exercise & Member Experience Director is responsible for leading and growing a dynamic group exercise program while creating a strong sense of community and connection among members.

This position oversees a group exercise schedule of approximately 75+ classes per week, including instructor recruitment, hiring, scheduling, coverage, payroll, performance management, and program development. The Director will also serve as a visible and engaging presence throughout the facility, helping to coordinate member social events, activities, and initiatives that enhance the overall member experience.

Key Responsibilities

• Manage and oversee a group exercise program of approximately 75+ classes per week.
• Recruit, interview, hire, onboard, schedule, and manage group exercise instructors.
• Maintain class coverage and secure qualified substitutes as needed.
• Manage departmental payroll, including reviewing instructor hours, ensuring accuracy, and submitting payroll in a timely manner.
• Be available to teach classes and provide substitute coverage as needed, including mornings, evenings, and weekends.
• Monitor class attendance, member feedback, instructor performance, and overall program quality.
• Develop and implement new classes, programs, and initiatives based on member interests and industry trends.
• Conduct regular instructor communication, meetings, training, and performance feedback.
• Serve as a highly visible, approachable, and energetic presence throughout the facility.
• Build strong relationships with members and create a welcoming, social, and inclusive community.
• Coordinate member social events, wellness activities, challenges, and other community-building initiatives.
• Collaborate with other departments to promote programs and create a consistent, high-quality member experience.
• Ensure classes and programs meet facility safety, certification, and professional standards.

Required Qualifications

• Nationally recognized group exercise certification required.
• Previous group exercise teaching experience required.
• Must be available to teach and provide substitute coverage during mornings, evenings, and weekends as needed.
• Previous leadership or supervisory experience preferred.
• Strong organizational, communication, scheduling, and administrative skills.
• Experience managing payroll preferred.
• Highly energetic, outgoing, personable, and comfortable engaging with members and staff.
• Passion for fitness, wellness, and creating a strong sense of community.

Ideal Candidate

A people-focused fitness leader who is organized, energetic, approachable, and passionate about creating an exceptional member experience. This person should be equally comfortable managing a large instructor team, building a class schedule, handling payroll, teaching a class, and walking through the facility connecting with members