Group Exercise Manager: Inspire Community & Programs

Shalom Austin; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Shalom Austin seeks an experienced Fitness and Wellness Manager to lead the group exercise program in Austin. This full-time role oversees recruitment, programming, payroll, member satisfaction, and community engagement, building a welcoming fitness culture where members feel connected and inspired to return.

You will manage schedules, develop innovative programming, and collaborate across departments to ensure exceptional member experiences and safe, well-run classes.

Qualifications

• 3+ years related experience or the equivalent combination of education, certification, and experience.
• CPR, First Aid, and AED certified.
• Proficiency using Microsoft 365 apps.
• Exceptional interpersonal and relationship-building skills with the ability to connect with a diverse membership community.
• Strong conflict resolution and customer service skills, with confidence handling sensitive conversations and resolving member concerns.
• Outstanding organizational and time management skills with the ability to balance multiple priorities.
• Experience leading, coaching, and motivating a large team of fitness professionals.

Responsibilities

• Recruit, hire, onboard, train, schedule, supervise, and develop a high-performing team of group exercise instructors, empowering them to make independent decisions while maintaining program standards.
• Foster a positive, engaging fitness community by building strong relationships with members, instructors, and colleagues throughout the organization.
• Serve as the primary point of contact for member concerns, complaints, and service recovery, responding with professionalism, empathy, and sound judgment to resolve issues effectively.
• Develop innovative group exercise programming that grows participation, increases member engagement, and supports department goals.
• Establish, maintain, and enforce operational standards, policies, and best practices for group exercise programming.
• Lead the planning and execution of group exercise events, specialty classes, and ancillary fitness programming.
• Utilize the GroupEx PRO platform to manage instructor schedules, publish class offerings, coordinate substitutes, and communicate schedule updates to members.
• Partner with the Marketing team to ensure the timely and accurate publication of monthly group exercise schedules across digital and print platforms.
• Develop and maintain monthly and annual participation reports, providing meaningful data and recommendations to the Fitness & Wellness Director and Member Experience Team.
• Provide leadership and operational support throughout the fitness center, including collaboration with personal trainers, fitness floor attendants, interns, and other department staff.
• Ensure the safety, health, and well-being of all participants through consistent adherence to safety standards and risk management practices.
• Conduct daily facility walkthroughs to ensure studios are clean, safe, well-maintained, and equipped for exceptional member experiences.
• Manage departmental resources responsibly by maintaining efficient instructor schedules, monitoring program expenses, and purchasing equipment and supplies within approved budgets.
• Process, review, and approve instructor payroll accurately and on time, including verifying class attendance, instructor substitutions, hours worked, and payroll documentation while maintaining compliance with organizational payroll policies and deadlines.
• Directly manage the group exercise operating budget of approximately $100,000, including instructor payroll, equipment purchases, and program expenses.
• Respond promptly to member requests, feedback, refunds, and service concerns while consistently delivering exceptional customer service.
• Collaborate with the Member Experience Team, including Membership, Aquatics, Tennis, Athletics, J Camps, Human Resources, Marketing, and Fitness & Wellness, to create a seamless member experience.
• Work collaboratively across departments, including Jewish Family Service (JFS), to develop, maintain, and promote wellness programming for older adults and other specialized populations.

Skills

Group exercise mgmt

Payroll administration

Team leadership

Member engagement

Scheduling

Budget management

Customer service

Safety compliance

Education

Bachelor’s degree in related field

CPR/First Aid/AED certification

Tools

GroupEx PRO

Microsoft 365

Job description

Shalom Austin seeks an experienced Fitness and Wellness Manager to lead the group exercise program in Austin. This full-time role oversees recruitment, programming, payroll, member satisfaction, and community engagement, building a welcoming fitness culture where members feel connected and inspired to return.

You will manage schedules, develop innovative programming, and collaborate across departments to ensure exceptional member experiences and safe, well-run classes.