Group Benefits Technical Assistant

The Arizona Group Insurance Brokers; Mesa (AZ); On-site; USD 33,117 - 39,743; Full time

Benefits offered by this job

Employer paid Medical and Dental

Annual Bonus

Optional benefits: Vision and Disability

Professional development opportunities

Job summary

An Arizona-based independent insurance agency is seeking a detail-oriented Group Benefits Technical Assistant to support their Group Life & Health Team. This full-time, on-site position offers a pay range of $24.04/hr - $28.85/hr, based on skills and experience. Ideal candidates will have strong administrative abilities and proficiency in Microsoft Office, along with excellent communication skills. The role involves maintaining client records and collaborating with team members and external partners.

Qualifications

• 3+ years of administrative experience preferred; experience in Group Benefits administration is a plus.
• Strong written and verbal communication skills in English; Spanish fluency desirable.

Responsibilities

• Maintain detailed records of client communications in the Applied Systems EPIC platform.
• Follow up on requests, claims, and billing issues to ensure resolution.
• Prepare requests for proposals and enrollment materials.

Skills

Organizational skills

Communication skills

Problem-solving skills

Microsoft Office proficiency

Ability to multitask

Education

High School Diploma or GED

Tools

Applied Systems EPIC

Adobe

Job description

Overview

The Arizona Group Insurance Brokers is an Arizona-based independent insurance agency seeking a detail-oriented Group Benefits Technical Assistant who resides in the Phoenix Metro Area to provide exceptional technical and administrative support for our Group Life & Health (GLH) Team.

This is a full-time, on-site position for an agency with fewer than 100 employees. Base pay range is $24.04/hr - $28.85/hr. The pay range is provided by The Arizona Group Insurance Brokers; your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Visit https://www.arizonagroup.com for more information.

Compensation and Benefits

• Base pay range: $24.04/hr - $28.85/hr
• Additional compensation: Annual Bonus
• Employer paid Medical and Dental, LTD, Group Life, EAP
• Optional benefits: Vision, Disability, AFLAC, Pet Care Insurance

Accountability

Group Benefits Technical Assistant. This position supports the Group Benefits Team by providing technical and administrative assistance, adhering to agency standards and procedures. The role involves collaboration with the Employee Benefits Manager, Account Managers, Account Executives, and front desk staff, as well as external partners such as the Outside General Agency and GLH Department vendors.

Skills/Requirements

• High School Diploma or GED required
• 3+ years of administrative experience preferred; Group Benefits administration experience is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook), Adobe, and agency management systems (Applied Systems EPIC preferred)
• Strong written and verbal communication skills in English; Spanish fluency desirable
• Ability to multitask, prioritize, and meet deadlines in a high-volume environment
• Strong organizational, problem-solving, and time management skills
• Professional appearance, communication, and interactions
• Ability to work independently and collaboratively while embracing the TAG Culture
• Commitment to continuous learning and professional development

Responsibilities

• Maintain detailed records of client communications and actions in the Applied Systems EPIC platform, attaching relevant documentation (faxes, emails, etc.)
• Continuously update client records and close completed activities in EPIC
• Follow up on requests, claims, and billing issues to ensure resolution
• Request and monitor delivery of Insurance ID cards from carriers
• Prepare requests for proposals (RFPs), employer proposals, and employee open enrollment materials
• Support online enrollment platform buildouts and track new business opportunities
• Maintain Group Benefits department supplies and assist with team projects
• Provide phone support and proactively assist team members when needed
• Perform other duties as assigned

Salary Description

$24.04 - $28.85 per hour

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Insurance