18594 - Account Manager - AZ - On Site

Distro; Chandler (AZ); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Paid Time Off

Résumé du poste

Vensure Employer Solutions in Chandler, AZ seeks an Account Manager to oversee and grow client relationships, implement new or renewing accounts, and ensure top service levels. You will work with sales and support teams to manage benefits portfolios and negotiate renewals with carriers.

The role requires in-depth knowledge of group benefits, strong problem resolution, and the ability to travel for client meetings. A health and life license is mandatory.

Qualifications

• Experience with employee benefits, compliance, and payroll.
• Ability to read, analyze, and interpret SBC, insurance regulations, and governmental regulations.
• Strong communication and negotiation skills; professional demeanor.

Responsabilités

• Coordinate and conduct implementation for new and renewing clients.
• Coordinate strategy meetings and document collection with Business Consultant.
• Market, analyze, and negotiate benefits and rates for all coverages.
• Request renewals from carriers.
• Conduct pre-renewal and renewal meetings (in person or via Zoom).
• Negotiate renewals with carriers.
• Quote open market when necessary.
• Deliver final renewal to client and finalize benefit selections.
• Obtain applications and monitor benefit administration portals.
• Ensure submissions at least 15 days before effective date.
• Perform first bill audits and discuss OE with client.
• Maintain high client retention and satisfaction by building relationships.
• Provide 24-hour response times to requests and update as needed.
• Education is key for all employees.
• Ensure all clients are compliant with their benefits and filings (COBRA).

Connaissances

Integrity and credibility

Teamwork

Discretion

Microsoft Office

Adobe

Professional communication

Organizational skills

Employee benefits knowledge

Payroll knowledge

Reading/comprehension of SBC and regs

Problem solving

Client relations

Formation

Bachelor’s degree preferred

Health and Life Insurance License mandatory

Outils

Microsoft Office

Adobe

Description du poste

Chandler, Arizona Full-time $0 – $0 Posted 2 days ago

Takes about 2 minutes

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Account Manager is responsible for the oversight and ongoing management of their assigned clients. The Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The Account Manager will also work with high-level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and negotiation skills is key. The Account Manager must also be personable, maintain a high-level of professionalism and be able to travel for client meetings.

Essential Duties and Responsibilities

• Coordinate and conduct the implementation for new and renewing clients
• Coordinate strategy meetings and document collection with Business Consultant
• Market, analyze, and negotiate benefits and rates for all coverages
• Request renewal from carrier
• Conduct pre-renewal and renewal meetings (in person or via Zoom)
• Negotiate renewals with carriers
• Quote open market when necessary
• Deliver final renewal to client and finalize benefit selections
• Obtain applications and monitor benefit administration portals
• Ensure everything is submitted in a timely manner (at minimum 15 days prior to the effective date) o Perform first bill audits and host a meeting with client to discuss how the OE went
• Ensure a high level of customer retention and satisfaction by building relationships with key contacts
• Ensure high levels of service are delivered to ALL clients:High level of professionalism and customer service to employees
• Provide 24-hour response times to requests, if resolution is not able to be obtained within 24 hours, make sure to keep lines of communication open with client by providing status updates
• Education is key for all employees and key contact
• Ensure all clients are compliant with their benefits, contributions, etc.Select filings of compliance documentsCOBRA

Knowledge, Skills, and Abilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Personal qualities of integrity and credibility.
• Must be able to work individually and as part of a team.
• Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients, and all leadership.
• Intermediate (or higher) knowledge of Microsoft Office and Adobe.
• Work requires professional, written, and verbal communication and people skills.
• Strong organizational skills with the ability to multi-task and prioritize meeting stated deadlines.
• Knowledge of employee benefits, compliance, and payroll.
• Must be able to read, analyze, and interpret SBC, technical procedures, insurance regulations, and governmental regulations.
• Ability to respond effectively to the most sensitive inquiries and complaints.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education & Experience

2- 5 years or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. Bachelor’s degree preferred

Required Licenses and/or Certifications

Health and Life Insurance License mandatory.

Required Technology

Multiple platforms will be utilized to access client, employee, carrier, payroll, and HR information.The ability to navigate the different platforms to perform daily duties.

Physical, Mental, & Communication Demands

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Frequently required to sit; occasionally required to stand and walk.Specific vision abilities required include close vision, color vision, and ability to adjust focus.Frequently required to talk and hear.Moderate concentration/intensity, which includes prolonged mental effort.Average memory, taking into consideration the amount and type of information.Noise level in the work environment is usually moderate.

Environmental Conditions

Indoor, in office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Benefits

This position is eligible for the following benefits:Health Insurance: Medical, dental, and vision coverageRetirement Plan: 401(k) with company matchPaid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state lawOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.