Group Air Travel Counselor

American Express Global Business Travel; Honolulu (HI); On-site; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000+ courses on learning

Job summary

American Express Global Business Travel is seeking an American Express Specialized Corporate Travel Counselor to deliver high-touch service to client travelers, with extensive GDS knowledge and destination expertise.

The role requires bilingual capability (English plus French or Spanish), strong international reservation experience, and a track record of professional, detail-oriented customer support. This position supports both international and domestic travel arrangements and special requests.

Qualifications

• VIP corporate travel counselor experience is required.
• Bi-Lingual English/French or English/Spanish.
• Strong international reservations experience.
• GDS experience is required; Sabre experience is a must.
• Knowledge of POS tools including SBP, Quick Exchange, and Salesforce.
• Effective communication and conflict resolution skills.
• Strong organizational skills and the ability to multitask.
• Demonstrates integrity when dealing with customers.

Responsibilities

• Provide specialized servicing to client travelers with high-touch service.
• Deliver accurate international and domestic travel arrangements and handle special requests.
• Meet individual and team goals while ensuring quality service.

Skills

VIP travel counseling

Bilingual English/French or English/Sp

International reservations experience

Strong communication

Conflict resolution

Multitasking

Integrity

Tools

Sabre

GDS platforms

POS tools (SBP, Quick Exchange, Salesforce)

Job description

United States

Mexico

Canada

Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.

Requirements

• Must have at least 5+ years of VIP corporate travel counselor experience.
• Bi-Lingual English/French or English/Spanish
• Strong international reservations experience.
• Knowledge GDS experience is required, Sabre experience is a must
• Knowledge of American Express Point of Sales (POS) tools; including but not limited to SBP, Quick Exchange, Salesforce.
• Effective communication and conflict resolution skills.
• Strong organizational and ability to multitask.
• Demonstrates problem solving skills.
• Ability to manage change effectively.
• Ability to manage workflow in a highly complex & fast changing environment.
• Displays highest level of integrity when dealing with internal & external customers.

Salary

The US national base salary range for this position is from

$46,200.00 - $85,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).